Who you are
• Strong knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people
• Deep understanding of the complexity of the RCMP processes and the role of technology as an integrated part of the business
• Deep knowledge of RCMP processes, improvement methodologies and techniques with a clear focus on customer and co-worker experience
• Expert knowledge of all aspects of project management
• Deep knowledge of change management and prerequisites for succesful implementation
• Deep understanding for the importance of correct, clear and timely communication
• Ability to scope, plan and execute major implementation efforts by prioritising and making decisions with speed and simplicity
• Strong leadership skills with ability to build, lead, inspire and empower cross-functional high performing project teams.
• Passionate about driving complex change initiatives
• Passionate about understanding customer behaviour and needs, and designing a unique remote experience that exceeds customer expectations
You have formal qualifications in change management, project management or equivalent, minimum 5 years of experience within experience design, process development or business development, minimum 3 years of experience of working in a matrix organisation, either within global/country set-up or across multiple sites/partners. You have experience of working in or with multiple channels e.g. retail, contact centre, digital/self-service. You have good English level.
"당신은 세상에 긍정적인 영향을 미치는 데 관심이 있습니다. 성공하기 위해 생각을 다르게해야 한다는 것을 알고 있습니다. 포용적이고 수용적인 업무 환경이 당신에게 중요합니다.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
Who you are
Your responsibilities
Your responsibilities
• Make necessary country adaptations of globally created initiatives, in agreement with group Experience Design Specialists, to secure local relevance
• Ensure coming and on-going implementations and intiatives are communicated to all relevant stakeholders in the local RCMP in a clear way, thus securing common expectations and co-worker engagement
• Drive and execute complex local implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the co-workers for success
• Identify, engage and lead co-workers with key competences for the specific initiative in order to build a high performing project team
• Manage dependencies and interfaces between projects and the running business to ensure common expectations
• Maintain, update and manage change in relevant digital tools in order to secure functions are always up to date
• Develop guidelines for trainings related to relevant digital tools and securing learning delivery in order to keep co workers up to date on procedures and ways of working
• Provide global digital team with change requests to improve and optimise product functionality in order to ensure digital tools are fit for purpose and optimised for country needs
• Contribute to follow up on performance and deliveries of possible external vendors in order to enable lowest cost of delivery and delivery according to expectations
• Ensure close collaboration with all parts of the RCMP, both on group and country in order to capture input on improvements needs
• Make necessary country adaptations of globally created initiatives, in agreement with group Experience Design Specialists, to secure local relevance
• Ensure coming and on-going implementations and intiatives are communicated to all relevant stakeholders in the local RCMP in a clear way, thus securing common expectations and co-worker engagement
• Drive and execute complex local implementation, including time, cost, scope, risk control, co-worker training, stakeholder management, reporting and follow up, as well as quality of new initiatives thus securing a smooth implementation process that sets the co-workers for success
• Identify, engage and lead co-workers with key competences for the specific initiative in order to build a high performing project team
• Manage dependencies and interfaces between projects and the running business to ensure common expectations
• Maintain, update and manage change in relevant digital tools in order to secure functions are always up to date
• Develop guidelines for trainings related to relevant digital tools and securing learning delivery in order to keep co workers up to date on procedures and ways of working
• Provide global digital team with change requests to improve and optimise product functionality in order to ensure digital tools are fit for purpose and optimised for country needs
• Contribute to follow up on performance and deliveries of possible external vendors in order to enable lowest cost of delivery and delivery according to expectations
• Ensure close collaboration with all parts of the RCMP, both on group and country in order to capture input on improvements needs
About this work area
In this role you secure that the country Remote Customer Meeting Point (RCMP) adheres to quality standards and gather detailed reasons for any deviations in order to create solutions, while driving a culture of strong customer focus.
Questions and support? Let's connect!
Does this sound like your next challenge? IKEA offers an exciting and empowering work environment in a global workplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
이케아 내부 직원의 경우 지원 전, 라인매니저와 얘기 해 주세요. 채용 과정의 일환으로 라인 매니저에게 Reference 확인이 진행될 예정입니다.
채용 관련하여 문의가 있으신 경우 <******@*******.***>로 연락 부탁드립니다.
이케아 내부 직원의 경우 지원 전, 라인매니저와 얘기 해 주세요. 채용 과정의 일환으로 라인 매니저에게 Reference 확인이 진행될 예정입니다.
채용 관련하여 문의가 있으신 경우 <******@*******.***>로 연락 부탁드립니다.
