Company: Swatch Group Korea

Department: Swatch

Job Title: Retail Manager

Job Level: Manager

Reporting Line: Brand Manager

About US:

From playful patterns to artistic collaborations, Swatch offers timepieces that are not just functional but also serve as wearable works of art. In addition to its striking aesthetics, Swatch emphasizes accessibility and affordability, making high-quality Swiss watches attainable for a broader audience. Swatch's commitment to innovation can be seen in its continuous exploration of new materials and technologies, resulting in timepieces that are both fashion-forward and technologically advanced. Through a recent collaboration with Blancpain, Swatch has emerged as an innovative product, offering customers a fresh and unique experience.

Job Overview:

As the Retail Manager of Swatch, you'll drive sales and business growth by implementing retail excellence training, executing strategic action plans, and monitoring market trends. Leading a dedicated team, you'll oversee day-to-day operations, optimize the store network, and ensure a strong local brand image. With over 10 years of experience in sales and brand management, proficiency in English, and expertise in the retail sector, you'll play a key role in Swatch's continued success.

Key Accountabilities

Business Management & Development

• Monitor sales performance versus the budget/targets and take necessary actions accordingly
• Application in all stores of the retail excellence training, based on KPI
• Develop and implement commercial action plans for business growh, as targeting clientele categories (local/tourists), incentive programs, slow movers etc.
• Monitor local trading environment and trends, including competition, tourism, consumer trends
• Work closely with the Finance Department to provide inputs related to sales forecast, headcount requirements, financial requirements, etc., for budgeting and investment planning purposes
• Do negotiation to secure more attractive location with retailer in department store and shopping mall
• Develop the brand's business in Korea by identifying potential locations for new stores and provide analysis of potential markets/profitability

Team Management

• Communicate vision, strategy and clear directions to retail staff
• Structure the organization of retail activity and allocate responsibilities
• Work closely with HR Department to ensure adequate staffing through recruitment, rotation, mobility, training and development
• Motivate, drive, inform and actively coordinate retail teams
• Monitor sales team performance
• Work closely with the Mystery Shopping and Training outsourcing firm to ensure proper training of sales staff and excellent customer service

Store Network

• Propose layout adjustments as needed to ensure commercial efficiency
• Assist to manage existing store network projects: expansion, renovation, relocation, closure, etc.
• Participate in lease negotiations with landlords, including flagship store
• Regular update on store layout of each department store

Operations

• Oversee day-to-day operation of the stores and solve unresolved operational issues
• Uphold excellent standards and consistency of customer service
• Enforce company policies and procedures to ensure smooth operations
• Provide necessary resources and support to stores
• Control costs for optimum effectiveness of operations
• Plan and take necessary steps to have optimum stock levels and minimize inventory discrepancies
• Implement and support all security measures
• Investigate and report on any occurrence outside normal events
• Work closely with the Merchandising Department to ensure that the highest standard of merchandising are maintained at all times
• Keep senior management informed of issues, decisions and procedures change at store level that impact business significantly
• Actively contribute to the efficient coordination of Marketing, Merchandising and Retail

Local Brand Image

• Actively promote the brand in the local market
• Propose and effectively implement local marketing, customer relation strategies to promote the brand's image
• Nurture relationship with business community and competition
• Work closely with the Marketing & Communication Department to provide input and implement local marketing projects
• Keep abreast of counterfeits activities in the market and provide regular feedback

Qualifications

• Bachelor’s degree or its equivalent
• Preferred backgrounds in Retail, Duty-Free, FMCG, and Luxury industries
• Over 10 years of experience in sales, brand operations, and management
• Demonstrated experience in people management both internally and externally
• Expertise in the retail sector
• Fluency in English, both in speaking and writing
• Proficiency in using Microsoft Office tools
• Experience with retail Customer Relationship Management systems and Point of Sale systems