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[Mohegan INSPIRE Entertainment Resort]
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[Spirit of Aquai]
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Welcoming
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Building Relationship
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Mutual Respect
ÆÀ¿ø°ú °Ô½ºÆ® ±×¸®°í ÆÄÆ®³Ê¸¦ »óÈ£ Á¸ÁßÇÕ´Ï´Ù.
Cooperation
ÆÀ¿ø°ú °Ô½ºÆ® ±×¸®°í ÆÄÆ®³Ê¿Í ÇÔ²² Çù·ÂÇÏ¿© °øµ¿ÀÇ ¸ñÇ¥¸¦ ´Þ¼ºÇÕ´Ï´Ù.
ÀνºÆÄÀ̾î´Â ¸ðÈ÷°Ç °¡Á·À¸·Î¼ ¾ÆÄùÀÌ Á¤½Å¿¡ µû¶ó Áñ°Ì°Ô ÀÏÇÏ¸ç ¿ª·®À» ÆîÃÄ ³ª°¥ ÆÀ ¸â¹öµéÀ» Áø½ÉÀ¸·Î ȯ¿µÇÕ´Ï´Ù.
-Be INSPIRED-
°ø½Ä ±¤°í ¿µ»ó(30") : https://www.youtube.com/watch?v=uP9HPxJ3E9s (ÀνºÆÄÀ̾î : ³¸¼± ¿µ°¨À¸·ÎÀÇ ÃÊ´ë)
°ø½Ä ȨÆäÀÌÁö: https://www.inspirekorea.com/
LinkedIn Page: https://www.linkedin.com/company/inspireer
Mohegan °ø½Ä ȨÆäÀÌÁö: https://mohegangaming.com/
[HR Talk]
Surveillance °æ·Â 5³â ÀÌ»ó (ºÎ¼ ¸Å´Ï¡ °æ·Â 2³â ÀÌ»ó)ÀÇ °æ·ÂÀÚ¿¡ ÇÑÇÏ¿© Áö¿øÀÌ °¡´ÉÇÕ´Ï´Ù. Global CommunicationÀÌ ºó¹øÇÏ°Ô ¹ß»ýÇÒ ¼ö ÀÖ´Â Æ÷Áö¼ÇÀ¸·Î Fluent ÇÏÁö ¾Ê´õ¶óµµ ÀÚ½ÅÀÇ ÀÇ°ßÀ» ¸íÈ®ÇÏ°í ÀڽŠÀÖ°Ô ¼ÒÅëÇÏ½Ç ¼ö ÀÖ´Â ºÐÀ» ¼±È£ÇÕ´Ï´Ù.
ÀÚ¼¼ÇÑ »çÇ×Àº ¾Æ·¡ÀÇ Job DescriptionÀ» Âü°íÇØ Áֽñ⠹ٶø´Ï´Ù.
[Position] Surveillance Shift Manager
Position Summary
Supervise the shift-by-shift operation, organization and allocation of duties of the monitor room team. Responsible for managing the efficient operation of Surveillance Shifts, ensuring the monitoring and analysis of all gaming and cash handling areas, ensuring that Inspire Entertainment Resort operational activities are afforded a high level of revenue Protection and conducted with the highest levels of integrity. Perform all duties in accordance with Inspire Entertainment Resort policies and within the realm of Inspire Entertainment Resort Mission Statement. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of Inspire Entertainment Resort property.
Primary Duties and Responsibilities
Liaise with management level personnel of other departments.
Liaise with personnel from outside agencies & local authorities when authorized by superiors.
Actively support and lead by example with company and department standards and objectives.
Supervise and direct the operation and daily activities of the monitor room team to ensure an efficient and effective operation.
Provide guidance, instruction, performance coaching and counseling to surveillance team members.
Establish a proactive approach to monitor room operations with emphasis on the observation, detection and proving of suspicious and illegal activity.
Create a respectful and harmonious workplace with a team and result based approach.
Actively set tasks and provide direction for the shift.
Delegate workload and duties responsibly and fairly.
Ensure that assignments and routine duties are completed to department SOPs.
Ensure compliance with all company and department policies and procedures.
Coach, counsel and discipline as per company/department guidelines.
Provide feedback to team members in a timely manner.
Compile file notes and feedback for performance reviews.
Ensure a strong working knowledge of department SOPs and related manuals and systems, review these for relevancy and for clarification of issues.
Apply initiative in dealing with situations (backed by department SOPs).
Maintain records and files for the department in accordance with department SOPs.
Review and approve documents, reports and observations generated by the team.
Review reports, statistics and data from various company and department information systems.
Undertake project duties as required and/or assigned.
Compile and prepare in depth shift reports, summaries and logs.
Provide complete support to Surveillance management.
Minimum Education and Qualifications
College degree is preferred.
Minimum of 5 years of casino surveillance experience and 2 years of department management experience
Previous supervisory experience in a multi station surveillance monitor room.
Ability to communicate fluently in the English language of the workplace both verbally and nonverbally.
Knowledge and experience of surveillance systems usage.
Customer service and delivery focused.
Ability to manage a large-scale monitor room team on a shift basis.
Building and managing a diverse workforce.
Must be able to work various shifts including weekends and holidays.
Extensive knowledge of cheating and game protection issues.
Exceptional and professional communication skills, both oral and written.
Highly organized, ability to multi-task, superior problem-solving skills and detail-oriented.
Recognized experience in hiring, training and empowering employees who are also held responsible and given consistent feedback.
Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.
Be able to flourish in a face-paced, busy environment while maintaining stamina and positive mental attitude.
Excellent guest service skills. Ability to respond to handle difficult or stressful situations with tact and diplomacy.
Proficient in MS Word, Excel, PowerPoint, and Outlook.
Physical Demands and Work Environment
Ability to sit for extended periods of time in a regulatory and fast-paced environment
Ability to observe, in detail video in a camera monitor and/or on a computer screen for long periods
•This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary
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