Client Engagement Manager, CRM - ¿Ü±¹°è¸íǰȸ»ç

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Client Engagement Manager, CRM

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- In line with the brand and company¡¯s strategy and reflecting the local ambition, s/he works together with Retail and directly with the Stores to develop, retain and upgrade, mainly, existing clients.
- S/he understands the strategy and translates it into effective day-to-day operational actions that can be efficiently embraced and put into action by the Client Advisors in Stores.
- S/he is responsible for developing and deploying engagement communications with Stores, such as morning briefs and newsletters; and for Clients, through specific call-to-action messages that can be delivered in form of phone calls, mails and/or selling scripts, etc.

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∙ Social binding and social CRM experty and experience is highly required                           

∙ In-depth knowledge of the trends of the Luxury markets as well as highest standards of Clienteling and CRM strategy                                                                

∙ Leadership skills support you in managing the team and related clienteling role                 

∙ Influential skills to collaborate with the many stakeholders of the role                             

∙ Significant experience working around topics such as Client Development, CRM and Clienteling in a leading luxury company

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