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Key responsibility 1: Business -Manage the eCommerce target and cost estimation. -Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center. -Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability, innovation and best practices for the markets to collaborate with local relevant teams & HQ teams. -Be a key contact for eCommerce team regarding maintenance, change requests, and enhancements of the websites. -Encourage the teammates to be aligned with target & team¡¯s vision. Key responsibility 2 : Operation / Projects / Website management -Be the key contact person for all coordination¡¯s with local shared service functions, such as IT, Finance, and Logistics -Ensure the efficient operation process & client journey to maximize the sales and service. -Liaise with the Client Relations Center Manager to define and implement action plans to meet the objectives in terms of sales and services. -Manage client satisfaction related to e-commerce activities: trouble shooting for potential issues on the platform including risk management. -Responsible to set up the eCommerce standard sales/service protocol & handling of the training materials for the relevant departments; Client Relations Center & Logistics & BTQ users. -Manage the eCommerce projects to implement the global service/projects & set up for the localization plan of global service.
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