[담당업무]

O CRM Analytics and Action Plan Implementation
- Analyze customer data to identify trends, preferences, and behavior patterns.
- Develop and implement targeted CRM strategies to increase customer engagement and retention.
- Collaborate with cross-functional teams to execute CRM initiatives effectively.

O CRM Data Collection System Management
- Oversee the management of CRM databases and systems to ensure data accuracy and integrity.
- Implement data collection strategies to capture relevant customer information across multiple touchpoints.
- Regularly update and maintain customer profiles to facilitate personalized marketing campaigns.

O Omnichannel, Cegid Project Support on CRM
- Provide support for CRM integration across omnichannel platforms to ensure a seamless customer experience.
- Collaborate with IT teams to integrate CRM systems with Cegid and other relevant platforms.
- Assist in the implementation of CRM enhancements and updates.

O Client Experience
- Develop and execute in-boutique events to enhance the client experience and drive sales.
- Coordinate the selection and distribution of client gifts and incentives based on CRM insights.
- Create personalized client communications, including messages, and exclusive offers

[근무부서 및 직급/직책]

직급/직책: 대리

[자격요건]

경력사항: 경력(3년 이상 4년 이하)
학력사항: 대학교(4년)졸업

- Degree holder

- 3-4 years of proven experience in CRM analytics and strategy development.

- Experienced in luxury business, especially Jewelry & Fashion

- Good command of written and spoken English

- Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.

- Experience with omnichannel marketing and project management.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

- Passion for luxury high jewelry and a deep understanding of client expectations in this market

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능