Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment.

Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Key responsibility 1:   ADVISING, SELLING & CLIENTELING 

• Assist Sales Associates during presentations (welcome clients, serve the drinks, bring products…)

• Prepare & wrap the products

• Process the sales (prepare product related documents, follow payment procedures…).

• Support sales team in their daily clienteling activities (gift cards preparation, purchase of small client gifts…)

 

Key responsibility 2:   MAISON IDENTITY & EXPERTISE

• Follow Brand visual identity guidelines (visual merchandising, day-to-day maintenance...)

• Provide support for event organization

• Have basic knowledge on High Jewelry, Jewelry, and Watchmaking

 

Key responsibility 3:   CUSTOMER SERVICES  

• Assist Sales Associates during CS presentations (welcome clients, serve the drinks, bring products…)

• Perform CS activities allowed in the boutique (shining, engraving…)

• Prepare & wrap the products

• Process the CS (prepare product related documents, follow payment procedures...) when needed

 

Key responsibility 4:   CLIENT EXPERIENCE & IN-STORE JOURNEY

• Welcome client and ease their waiting (offer drinks, show catalogs, tour of the boutique, inform on waiting time…)

• Support Sales Associates in client presentation preparation

• Review and set-up the workspace

• Check daily the cleaning of counters, displays, and windows

 

Key responsibility 5:   TEAM DEVELOPMENT

• Develop personal knowledge & skills through self training (Maison’s products & competition), group training sessions, and LMS tests (e-learning campaigns…)

 

Key responsibility 6:   OPERATIONS

• Review and set-up back-office sales tools (catalogs, boxes..)

• Contribute to operational tasks (stock counts, safe replenishment, price tags update, consumables management, deliveries pick-up & drop-off…)

• Monitor supply stock (consumables, drinks, stationary…)

• Be aware of products in stock 

• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office…)

• Comply with Maison’s policies & commercial rules

• Abide by procedures

• Pay attention to product storage and manipulation

Apply now »