Job Description for Retail Executive position in Chloé

 

Sales Data Analysis and Support

• Data analysis performance
  • SAP friendly experience including BI report and web base report is recommended
  • SAP Process optimization
    • Collaborating with HQ IT and local IT stakeholders to configure and customize the system to meet the specific needs of the Maison needs
    • Identifying areas for improvement in the business processes and working with IT to optimize them within the SAP system.
  • Training and support
    • Providing training and support to stores on using the SAP system effectively for their regular tasks
• Store performance analysis
  • Regular analysis (Daily/ Weekly/ Monthly/ Yearly) on Sales and KPI by door
  • Sales target and LE planning by door
    • To achieve monthly sales target and managing KPI
    • Monthly base performance analysis by Store / Staff
  • Promotion / Event sales data & Incentive result analysis and report by Area / Channel
  • Promotion scheme proposal and follow up
• Regional presentation preparation
  • Monthly Global meeting presentation preparation
  • Store visit materials preparation for MD/ International visitors

 

Sales Operation and Team Support

• After Sales (Leading role) support : Customer Service
  • Direct Communication to HQ
  • Support / Follow up on store issues
• CRM / Clienteling analysis support
  • VIC Segmentation tracking and analysis by door
  • CRM data collect and analysis
• Store duty/ Overtime data collection for report
• Financial issue support
  • Stock taking scheduling and follow up
  • Deposit/ Manual Invoice and other related issues communication follow up
• Regular meeting arrangement : Boutique Manager meeting, Brand meeting
• Newsletter (Leading role)
  • Collect data from function and Release

 

QUALIFICATIONS:

• Minimum 2-3 years of experience in retail industry
• Good English communication skills

• Proficiency with MS Office software including Excel, Powerpoint and other retail program
• Team player with communication skills
• Dynamic and proactive personality
• Strong numeric sense and great attention to details