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- Support customers in technical matters to help assure products will meet their requirements
- Take a proactive role as the technical interface between the customer and company functions
- Promote, present and actively participate in the growth of the business
- Attend and participate in tradeshows, conferences, seminars and industry forums, with presentations to customers / industry as needed
- Act as a liaison between customers and internal functions for knowledge-based business, such as Analytical Services offerings and Integrated Solutions
- Build expertise in key market knowledge areas over and above the internal trainings
- Provide specific technical training toemployees as assigned
- Establish expertise knowledge in one or more the technologies or services
- Provide inputs to define all customer and technical criteria needed for new product launches, new products and formula development or other development projects. This includes an understanding of requirements by market segment for all the products
- Work with Technical Services Lab, AP, as needed on special customer projects
- Work closely with QA and Operations on change control and assist customers with technical aspects of change and FAQ as needed
- Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness. Work with global colleagues to streamline recommendations and customer experience
- Conform with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Exhibit regular, reliable, punctual and predictable attendance
- Other duties or projects as assigned based on business needs
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- Bachelor's Degree or Master¡¯s in a technical field (Engineering/Pharmacy/Chemistry/Biology or equivalent)
- Min 1-2 years of experience in pharmaceutical or medical device industry
- Min 3 years of experience in technical support, technical sales/applications, analytical laboratory, research & development or engineering related role
- Excellent English language skills (written/oral)