세상을 바꾸는 이직 플랫폼, 헤딩 HEDING
인사담당자님, 경력 인증된 지원자를 헤딩으로 한번에 관리해보세요!
✅기업 인사팀이 선호하는 서류합격 프리패스 헤딩이력서
✅4대보험 불러오기로 누구보다 빠르게 이력서 완성
✅헤드헌터와 인사팀이 역제안하는 고퀄리티 포지션
[Summary of Tasks]
1. Digital Platform Management
2. CRM and Contact Strategy Management
3. Data management & Analysis
4. Kakao Channel Management
[About Mercedes-Benz]
Mercedes-Benz invented the car over 130 years ago and has been passionate about shaping the future of mobility ever since. “The best or nothing” is the slogan of our company and it represents what Mercedes-Benz stands for. To delight our customers with fascinating products and to always stay ahead of competition, we promise to deliver “the best or nothing” through everything we do.
[Tasks]
1. Digital Platform Management
- Digital Platform Management: Lead the launch and oversee the day-to-day Management of Digital customer service platforms, including Online service Appointment Booking, Digital Pay, and Digital Communication tools, ensuring operational efficiency and a high level of user satisfaction.
- Localization and Implementation: Work in tandem with the Global HQ product team to localize global digital solutions, adapting features, and functionalities to align with local market requirements and customer expectations.
- Customer Feedback: Analyze customer feedback on digit platforms to identify trends, insights, and opportunities for enhancing the digital customer journey.
- Training and Support: Provide training and ongoing support to business stakeholders on the effective use of digital platforms, ensuring they are equipped to deliver proper service.
2. CRM and Contact Strategy Management
- Use Case Management: Identify, deploy, and manage CRM use cases for various customer segments across different stages of customer journey, ensuring tailored communication that address specific customer needs and preferences.
- CRM Calendar Coordination: Oversee the CRM calendar to schedule and execute both one-time campaign and automated communications (via Kakao Message, MMS/LMS, eDM) efficiently with business teams, aiming to minimize customer redundancy and fatigue.
- Performance Monitoring: Regularly track and report on the performance of CRM initiatives, using data analytics to measure effectiveness and ROI, and adjusting strategies as necessary to achieve optimal results.
3. Data management & Analysis
-Consolidation and Reporting: Update/modify digital platform performance data on PowerBi dashboard and share the report to management and dealer on a monthly basis.
- Collaboration with IT: Work closely with the IT department to embed reports in the dealer portal and achieve full automation by establishing a pipeline to the original data source.
4. Kakao Channel Management
- KakaoTalk Business Channel Management: Lead the management of the company’s KakaoTalk business channel, ensuring optimal configuration and effective engagement with customers through activating business relevant Kakao features.
- Kakao Sync API Integration: Implement the Kakao Sync API to various Mercedes-Benz Front-end digital touchpoints to facilitate the seamless acquisition of authenticated customer data, ensuring a streamlined registration and login process for users.
1. Education
: Bachelor’s degree
2. Experience
- 8-10 years of experience in digital platform management, CRM and customer data (preferably with B2C industry experience)
- Salesforce (Service Cloud, Marketing Cloud) and SQL, PowerBI knowledge preferred
- Customer data analysis skills
3. Specific knowledge:
- Strong operational skill with attention to details
- Strong analytics skill with insight from numbers
- Good at playing with numbers and statistics with strong OA(Powerpoint, Excel, word) skill
- Excellent communication skill both Korean and English (verbal, written and presentation)
[제출 서류]
- 영문이력서 (필수)
- 국문이력서 (선택)
- 포토폴리오 (추천)
[복지혜택]
- 상위급, 하기 링크 참조
[문의처 및 지원]
담당자 : 임수연 매니저
이메일 : ******@*******.***
카카오톡 : https://open.kakao.com/me/heding_joy
[지원 방법]
헤딩 홈페이지 > 헤딩 이력서 불러오기 > 공고에 지원하기 > 지원완료
https://www.heding.co.kr/MyRecruit/MainView/1598/0
- 제출한 채용 서류는 반환 요청을 할 수 있으며, 반환 요청에 대한 방법 및 제출서류는 아래 링크를 참고하시기 바랍니다. 단, 홈페이지나 이메일로 제출된 채용서류는 반환의무에서 제외됩니다.
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