[담당업무]

● CRM KPI Management
   ● Preparing CRM MTD/YTD report with analysing customer data-base status by BTQ (Capture rate, UPT, ABV, Capture rate, Information capture rate, contribution by segment, gender, collector list, etc)
   ● Monthly / Quarterly CRM activation plan and follow-up and feedback
   ● Align CRM activities with APAC, HQ Request
   ● CDB Management with BTQs, IT and HQ / APAC with CDB cleaning
   ● BTQ Staff CRM monthly training and communication

● Clienteling, Customer Journey & Loyalty Program management
● -Monthly, Quarterly and Annually Clienteling ACTION planning and review - Plan for developing Active, Inactive to active, TOP VIPs, high potential and collectors and boosting their sales by various CRM and promotional actions - Seasonal gift (with MKT , using CRM BUDGET) / VIP's special request handling with HQ : Special order (LE)- Support and guide RAM to execute these actions for BTQs- Monthly monitoring, analysing CLIENTELING result by BTQs and action planning with RAM- Identify high potential customer from BTQ and make recruitment action plan for key events (BWW, SIHH CTY, preview, essential moments and etc) with keen communication with RAM and BTQs
   ● Planning of Key VIP events (Essential Moments, Sample preview & local essential events)
   ● Special action suggestion to RAM for Retail excellence.

● Global VIP events with TOP VIPs as brand ambassador

[자격요건]

●  Minimum 10 years of relevant working experience with at least 2~3 years at managerial level of CRM and Clients related area in luxury / cosmetic retail industry

●  Bachelor’s degree or above in Business Administration or related disciplin

●  Detail oriented management with retail excellence. 

●  Strong problem-solving skills and good communication skills in internal and external stakeholders

● High level of CRM and KPI analytical skills and leadership skills

●  Fluent in English and Korean