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The Sales Manager is responsible for building and maintaining formal and informal relationships or networks of contacts with the aim of building future business/sales in USA and other NA countries.

He/she is required to coordinate the tactical support of customer requirements.
This includes the coordination of quotation requests with Marketing and Customer Service, as well as the establishment of forecasts.

He/she should maintain and establish direct contact with the customer.

He/she is responsible for the monitoring and analysis of markets within her/his responsibility.
This includes providing market intelligence to the business for strategic planning, identification of new products, applications, and/or customers within her/his markets and coordinating pricing and positioning with the Marketing Group.

Manages all aspects of the ongoing relationship of key accounts.
This includes managing any issues related to credit terms or payment as well as product quality.

Lead contract/pricing negotiations with support from Technical dept. and upper Management

Collect and transmit market intelligence regarding customers, competitors and technology trends in order to guide the direction of new product development.

Support in the development of profitable business relationships in new and existing markets.

Support internal business processes. This includes yearly budget preparation as well as short term and long term plan.


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Must have an excellent understanding of refractories and their applications
Strong written and oral communications in English. Another language is a plus
Minimum of 5 years of relevant experience in sales & business development in industrial/technical/global markets
Knowledge of customers, markets, technologies and applications related to steelmaking processing is highly desirable
Ability to travel globally
Proficient computer skills with MS Office including Word, Excel and PowerPoint.


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