Role overview : Research Manager

What will I be doing?

• Execute all aspects of the research process from questionnaire writing and research design, field management, analysis and interpretation of results through to preparation of reports 
• Build and maintain relationships with key clients by responding to queries and providing updates per client requests 

What do I need to bring with me?  

• Completed Bachelor’s Degree in related field, master’s level education an asset 
• At least one year of prior market research experience is essential, along with a good knowledge of the industry, including commercial understanding
• The ability to work creatively and think commercially
• Good storytelling skills are essential, as well as a working style that is flexible, innovative and analytical.
• A quick learner who enjoys breaking down complex topics and briefs into a tangible, actionable research approach
• Client-facing experience and the ability to act as key client liaison on projects is essential
• Good project management, delegation and planning skills, good at multi-tasking
• No grounds for disqualification for overseas travel

Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.