The Field Service Engineer 담당 포지션 제안 드립니다.
 
 방사선 종양학 분야의 세계적 선도 기업


****코리아(유)는 2022년에 설립된 ****사의 한국 지사로 외국계(외국 법인기타)입니다. 
**** 본사는 미국 Madison에 위치하고 있습니다.
방사선 암치료기 장비인 Tomotherapy, Radixact, Cyberknife를 판매하며, 서비스 유지보수를 진행 하고 있습니다. 
국내 약 16개 이상의 대학병원 및 대현 병원에 본 장비가 설치 되어있으며, 사무실은 서울시 강남구 강남대로 110길에 위치 하고 있습니다.

의공학과 출신 / 의료기기 서비스 엔지니어 경력자 / 2년~5년 경력자
영어 말하기 수준: 간단한 영어를 말할 수 있지만(매우 유창한 영어는 필요하지 않음) 
영어 설명서를 읽어야 하므로 영어를 쓰고 읽는 방법을 알아야 합니다.

유사장비 (CT 또는 X-Ray, MRI, 방사선치료 등)에 대한 경험자 지원 가능

 의료기기 서비스 엔지니어


Summary
The Field Service Engineer, Korea to provide remote and on-site service support and maintenance of ****’s products in assigned territories in Korea. He/she will report to the Customer Service Support Manager, Korea. The work location is in Korea.
Responsibilities:
·Provide remote and on-site service support and maintenance of ****’s products in the assigned territories in Korea

  • Provide support in critical customer situations by taking the leadership role in driving the resolution of the issues through the appropriate channels. Once developed, he/she will remain committed to drive the plan until resolutions are implemented and all customer issues are resolved.
  • Provide on-call support to Korea Accuray customers.
  • Participate in new product installation, product upgrade or major field activity requiring Technical Support expertise in Korea.
  • Manage the technical service information flow within **** Korea, Asia Pacific and US headquarters.
  • Closely interact and communicate with customers, sales teams, Asia Pacific headquarters support staff and all appropriate areas of the company to schedule and coordinate field support functions, for critical call escalation, information feedback and product improvements.
  • Accurately document issue using ****’s CRM tools, including troubleshooting steps, action plans, resolution, escalation and any deviation from the original plan in call logging database.
  • Drive service training and technical development of new hires in the service team.

 
Qualifications:
·Degree in Electronics Engineering or related discipline or equivalent.
·Ideally a minimum of 2- 5 years’ experience in Field Service, installation and troubleshooting complex electronic equipment or equivalent. Therapy system’s experience is an advantage.
·Knowledge of medical linear accelerator or microwave RF systems and computer networks is an advantage.
·Robotics and or electro-mechanical systems service experience is an advantage.
·Candidates who are in medical field, semi-conductor, and aircraft industry experience will consider Attributes:
·A positive attitude and highly motivated.
·Must be a self-starter, able to work independently and take initiative.
·Capable to work and deal with high pressure situations.
·A team player and contribute openly to colleagues.
·Strong interpersonal and presentation skills.
·Be able to competently perform field service activities in assigned territories.
·Have strong troubleshooting skills.
·Able to lift 25Kg and work on ladders*.
·Prepared to work flexible hours including weekends.
·Willing to travel overseas on an as needed basis.  
·Good oral and written communication skills in English and Korean
·A customer service mindset to deliver the highest level of customer service and customer satisfaction.



강남근무


경력사항

모바일랩정보교육원 취업팀장 7년

안양지식산업진흥원 취업팀장1년

모텍소프트 이사 4년 (모바일, 웹)

헤드헌터 이사 12년 재직 중

******@*******.*** / ***-****-****