Client Service ( CS ) Manager( 과-부장급 ) - 외국계소비재회사

[주요업무]

  • Team management - Manage advisors on daily operations and handle escalated/delicate cases by channels.
    - Leads the team by embracing the omnichannel and client-centric strategy
    - Improve team performance and onsite 1:1 coaching for CA and SCA
    - Plan and execute relevant promotions to achieve CS KPI together with team
    - Uses quantitative and qualitative feedback for personalized training of advisors
     
    Clienteling management 
    - Drive clienteling projects to offer exceptional experience at different stages in align with Central team.
    - Leverages CRM skills to increase client engagement, recruitment, and retention. 
    - Performs outbound calls to reinforce Omnichannel journey by understanding client’s needs.
    - Partners with Ecommerce and Retail on reporting issues, complains and general inquires to improve the omnichannel shopping experience of clients


[자격요건]

- Minimum 7 years in Customer Service / Call Center and managerial experience highly preferred
- Process oriented with ability to manage long-term and short-term projects in parallel
- Developed ability to put the client first with high interpersonal skills and empathy
- Strong problem-solving approach, motivational and people development skills
- Demonstrated leadership to influence and motivate a team towards results
- Excellent verbal and written communication
- Advanced knowledge of Microsoft Suite (including excel)



[ 전형방법 ]

1차 서류전형/ 2차 면접전형

[ 제출서류 ]
국문.영문이력서.경력기술서포함(각종 증빙서류는 서류전형합격자에 한해 추후제출)
이메일: ******@*******.***
채용담당 : 이경아 전무  ( ***-****-****/ ***-****-****)