[ 담당업무 ]
- ● CRM KPI Management
- · Preparing CRM MTD/YTD report with analysing customer data-base status by BTQ (Capture rate, UPT, ABV, Capture rate, Information capture rate, contribution by segment, gender, collector list, etc)
- · Monthly / Quarterly CRM activation plan and follow-up and feedback
- · Align CRM activities with APAC, HQ Request
- · CDB Management with BTQs, IT and HQ / APAC with CDB cleaning
- · BTQ Staff CRM monthly training and communication
- · Clienteling, Customer Journey & Loyalty Program management
- · Monthly, Quarterly and Annually Clienteling ACTION planning and review - Plan for developing Active, Inactive to active, TOP VIPs, high potential and collectors and boosting their sales by various CRM and promotional actions - Seasonal gift (with MKT , using CRM BUDGET) / VIP's special request handling with HQ : Special order (LE)- Support and guide RAM to execute these actions for BTQs- Monthly monitoring, analysing CLIENTELING result by BTQs and action planning with RAM- Identify high potential customer from BTQ and make recruitment action plan for key events (BWW, SIHH CTY, preview, essential moments and etc) with keen communication with RAM and BTQs
- · Planning of Key VIP events (Essential Moments, Sample preview & local essential events)
- · Special action suggestion to RAM for Retail excellence.
- · Global VIP events with TOP VIPs as brand ambassador
[ 자격조건 ]
- - Minimum 10 years of relevant working experience with at least 2~3 years at managerial level of CRM and Clients related area in luxury / cosmetic retail industry
- - Bachelor’s degree or above in Business Administration or related discipline
- - Detail oriented management with retail excellence.
- - Strong problem-solving skills and good communication skills in internal and external stakeholders
- - High level of CRM and KPI analytical skills and leadership skills
- - Fluent in English and Korean
[ 전형방법 ]
1차 서류전형
2차 면접전형
[ 제출서류 ]
국문.영문이력서.경력기술 포함 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
이메일: carly.lee@peoplework.co.kr******@*******.***
채용담당 : 이경아 전무 ( ***-****-****/ ***-****-****)