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Minimum qualifications:

  • Bachelor's degree in Computer Science or a related technical field or equivalent practical experience.
  • 15 years of experience in a Technical Sales Engineering role in a cloud computing environment or equivalent experience in a customer facing technical/engineering role.
  • Experience managing teams and as a manager of managers.

Preferred qualifications:

  • MBA or Master's degree in Computer Science.
  • Experience leading a large sales organization across many solutions and technologies.
  • Ability to influence across subregional and functional teams and build strong relationships with customers to influence key agreements and outcomes.
  • Ability to engage and influence both technical and non-technical audiences, from developer to CEO, and be viewed as a technical thought leader in the region and industry.
  • Ability to learn and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.
  • Ability to lead with enthusiasm and flexibility in a fast-paced, constantly evolving team environment.

About the job

As the Director for Customer Engineering, Korea, you will serve as a trusted advisor to our customers to help them realize the maximum business potential of Google Cloud. You will set the Customer Engineering strategy for the region and solve key technical issues for our customers while liaising with Sales, Product Engineering, Technical Infrastructure, Marketing, Channels, and other cross-functional teams. You will be the senior technical executive in the Korea market to drive transformation for customers while continually staying on top of industry trends and working with Product Engineering to devise enhancements for Google Cloud products based on customer demand.

You will lead an organization of Customer Engineers who engage with customers to understand and assess customer requirements, prepare and present demonstrations of Google’s Cloud technologies, design future-state technical architectures, address and overcome technical issues that arise throughout the sales process, and manage implementation and operations.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Manage an organization of Customer Engineers to meet quarterly and annual bookings goals for the region. Drive the organization to lead all Technical Sales activities and manage customer deployment and operations.
  • Recruit exceptional talent, and meet with customers/prospects to participate directly in key business agreements and accounts within the region. Continue to improve operational efficiency, supporting regular team technical reviews, involving Channels, Marketing, Google Ads Sales teams, etc. when appropriate.
  • Be responsible for technical aspects of solutions including such activities as managing product and solution briefings, proof-of-concept work, and the coordination of technical resources. 
  • Drive the organization to enable and grow channel partners for Technical Sales and customer deployment and operations.
  • Prepare and deliver product messaging to highlight Google Cloud Platform value proposition. Make recommendations on integration strategies, enterprise architectures, platforms, and application infrastructure.

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