Job overview
- Medipixel Business Group is looking for an AI Solution - Field Service Engineer.
- You are the "Face of Medipixel" to the customer. So, this is a field-based, customer-facing role that installs, services, maintains and modifies Medipixel¡¯s AI solution at customer sites.
Responsibilities
- Provide service, preventative maintenance, updates and installations on Medipixel AI solution at customer site.
- Troubleshoot AI solution failures and provide on-site customer services; responsible for delivering both timely and effective resolution.
- Manage product stabilization and evolution by listening to feedback from the field and communicating with development teams
- Provide adequate training of users to ensure optimal system performance.
- Maintain relationships with customers and ensure timely communication, resolution and proper follow-up to drive customer satisfaction.
- Manage company assets including devices, software, accessory parts, etc.
- Establish and foster positive business relationships with customers and peers.
- Communicate and collaborate with other departments
- Interfacing regularly with the R&D department to provide the highest level of customer care.
- Adhere to company policies, procedures, and hospital protocols, to ensure regulatory and compliance requirements are met; ensure documentation of all work performed is captured, including the service report
- Improve and operationalize pre-delivery testing protocols
- Perform other service work as needed in support of the broader region and customer base.
Qualifications
- Experience in the medical device industry is recommended.
- A Bachelor¡¯s degree in Radiology or Bio-medical engineering is recommended.
- Able to execute onsite diagnostics, troubleshooting techniques, service technical information.
- Good understanding in medical device and system networking and basic radiology theory includes knowledge of the medical imaging workflow.
- Proficient PC software skills (Linux system & Microsoft Office 365 - Outlook, Excel, etc.)
- Valid driver's license
- Proficient in English communication is required
- There should be no reason for disqualification from the overseas business trip
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