[담당업무]

- Ensure that the Retail organization is well trained at the required level on Quality topics in terms of product handling, product storage and product quality issue handling
- Ensure that quality guidelines are respected and followed
- Lead in market execution of global quality initiatives
- Develop and maintain regular reporting with measurable KPIs to ensure good follow up of the department
- Collaborate closely with Client Services Center to solve any customer relevant inquiries and service requests
- Collaborate regularly across departments and countries on retail quality improvement
- Identify, analyze and report quality issues and provide recommendations to improve
- Manage repair process, involving managing cross functional communication, system, 3rd parties, and repair parts and supplies
- Provide positive leadership through effective communications to coach, train and motivate technicians
- Foster a sense of teamwork throughout the organization
- Team management to solve problems by consolidated approaches
- Ensures continuous improvement and business sustainability mindset
- Perform other duties as assigned or required
- Regular travel to visit boutiques and warehouse

[자격요건]

경력사항: 경력(10년 이상 )
학력사항: 대학교(4년)졸업

- Minimum of 10 years previous experience in luxury customer service and care center experience

- Experiences in leading project which is related to Care service and Quality and managing Salesforce

- Previous Experience in Client Service Center is mandatory

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능