Job Title: Training Manager
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POSITION: Training Manager(Luxury Brand)
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- Design, develop and conduct training programs relating to brand knowledge, collections, selling ceremony etc to frontline and office staff
- - Inspire, motivate, train the field sales force via in-store and digital coaching, especially on areas of selling skills & product knowledge and selling ceremonies for retail excellence goal across our brand in APAC
- - Deliver effective in-person training and establish close relationships with retail department in order to assess ongoing training needs
- - Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journey
- - Delivery of training programs with local adaptation to meet the unique needs from retail, not limit to new store openings, product knowledge, CRM, selling
- skills training, local & regional workshops
- - Conduct follow-ups post training with participants to ensure effectiveness of the program and closely communicate with in-store trainers to monitor
- performance and collect feedbacks
- - Conduct in store coaching to Retail team to ensure high standards of customer service and knowledge to support them to meet their objectives
- - Identify training needs of the local market to prepare training plan according to the employees¡¯ needs to support their development to achieve identified goals
- - Work closely with APAC regional office in the preparation and monitoring of the Training budget to ensure necessary resources available for implementation of training initiatives & programs
- - Select and manage external training suppliers to carry out defined training programs where necessary
- - Support the planning of staff engagement programs
- Áö¿ø Á¶°Ç
- At least 7 years of experience in retail or hospitality environment, preferably in luxury
- - Open, communicative personality
- - Holistic business mindset
- - Great presentation and public speaking as well as interpersonal skills
- - Candidates who are Certified Trainers will be advantageous
- - Experience in facilitating both technical and soft skill training
- - Client centric attitude, problem solving, flexibility, empathy, energy
- - Self-motivated and takes initiative
- - Strong MS Office skills (especially Excel & PowerPoint)
- - Fluent in Korean & English
Áö¿ø ¹®ÀÇ
FocusHR ¾Ù¸®½º Á¤(ÀüÈ ***-****-****, À̸ÞÀÏ ihjung@focushr.co.kr******@*******.***)
¹®ÀÇ: FocusHR ¾Ù¸®½º Á¤ ÀÌ»ç (ihjung@focushr.co.kr******@*******.***, ***-****-****)