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¡Ü Key responsibility 1: Business
- - Manage the eCommerce target and cost estimation.
- - Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center.
- - Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability, innovation and best practices for the markets to collaborate with local relevant teams & HQ teams.
- - Be a key contact for eCommerce team regarding maintenance, change requests, and enhancements of the websites.
- - Encourage the teammates to be aligned with target & team¡¯s vision.
¡Ü Key responsibility 2 : Operation / Projects / Website management
- - Be the key contact person for all coordination¡¯s with local shared service functions, such as IT, Finance, and Logistics
- - Ensure the efficient operation process & client journey to maximize the sales and service.
- - Liaise with the Client Relations Center Manager to define and implement action plans to meet the objectives in terms of sales and services.
- - Manage client satisfaction related to e-commerce activities: trouble shooting for potential issues on the platform including risk management.
- - Responsible to set up the eCommerce standard sales/service protocol & handling of the training materials for the relevant departments; Client Relations Center & Logistics & BTQ users.
- - Manage the eCommerce projects to implement the global service/projects & set up for the localization plan of global service.
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- - University degree with a minimum of 10 years of experience in e-commerce environment
- - Luxury brand experience is a plus.
- - Fluent in both Korean & English
- - Experience in team management and project management in an international environment
- - Good knowledge of the luxury industry in Korea market
- - Strong understanding of current online marketing concepts, strategy and best practice
- - Good at numbers & Positive attitude & logical thinking
- - Having a strong sense of responsibility.
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À̸ÞÀÏ: carly.lee@peoplework.co.kr******@*******.***
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