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[Mohegan INSPIRE Entertainment Resort]
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150m ±æÀÌÀÇ ÃÊ °íÈÁú LED õÀå¿¡¼ Áö±Ý±îÁö ¸¸³ªº¸Áö ¸øÇÑ ½Ã°¢Àû °æÇèÀÌ ÆîÃÄÁö´Â µðÁöÅÐ ¿£ÅÍÅ×ÀθÕÆ® °Å¸®ÀÎ ¿À·Î¶ó, ¼îÇÎ∙´ÙÀÌ´×∙¿£ÅÍÅ×ÀθÕÆ® ½Ã¼³À» °áÇÕÇÑ ÀνºÆÄÀÌ¾î ¸ô µî, ¸ðµç ½Ã¼³À» Àá±ñ¾¿ µÑ·¯¸¸ º¸±â¿¡µµ ÇÏ·ç°¡ ¸ðÀÚ¶ö Á¤µµ·Î ÀÌ°÷¿¡´Â ´Ù¾çÇÑ º¼°Å¸®¿Í Áñ±æ °Å¸®·Î °¡µæ Â÷ ÀÖ½À´Ï´Ù.
°ø½Ä ±¤°í ¿µ»ó(30") : https://www.youtube.com/watch?v=uP9HPxJ3E9s
(ÀνºÆÄÀ̾î : ³¸¼± ¿µ°¨À¸·ÎÀÇ ÃÊ´ë)
°ø½Ä ȨÆäÀÌÁö: https://www.inspirekorea.com/
LinkedIn Page: https://www.linkedin.com/company/inspireer
Mohegan °ø½Ä ȨÆäÀÌÁö: https://mohegangaming.com/
Position : Guest Service Agent(°´½ÇºÎºÐ, 1~3³â À̳»)
[HR Talk]
INPSIRE Entertainment Resort¿¡¼ 1275°´½Ç·Î ÀÌ·ç¾îÁø ÀÌ·ç¾îÁø ÀνºÆÄÀÌ¾î ¸®Á¶Æ® È£ÅÚ °´½ÇÆÄÆ®¿¡¼ Guest Service Agent¸¦ ä¿ëÇÕ´Ï´Ù. È£ÅÚ ¹× ¼ºñ½º °ü·ÃÇаú Ãâ½ÅÀ» ¼±È£Çϸç, ·°¼Å¸® È£ÅÚ ¶Ç´Â ´ë±Ô¸ð º¹ÇÕ ¸®Á¶Æ®ÀÇ Front Desk ¶Ç´Â °ü·Ã Á÷¹«¿¡¼ 1~3³â À̳» ±Ù¹«Çغ¸½Å ºÐ, ƯÈ÷ ÀϺ»¾î°¡ °¡´ÉÇÑ Èĺ¸ÀÚ´Â ¿ì´ëÇÕ´Ï´Ù.
¾÷¹«»ó ´Ù¾çÇÑ ±¹°¡ÀÇ Guest µé°úÀÇ Global CommunicationÀÌ ¹ß»ýÇÒ ¼ö ÀÖ´Â Æ÷Áö¼ÇÀ¸·Î Fluent ÇÏÁö ¾Ê´õ¶óµµ ÀڽŠÀÖ°Ô ÀÚ½ÅÀÇ ÀÇ°ßÀ» Ç¥ÇöÇÒ ¼ö ÀÖ´Â ºÐÀ» ¼±È£ÇÕ´Ï´Ù.(¿µ¾î, ÀϺ»¾î / Áß±¹¾î 1°³ ÀÌ»ó °¡´É ½Ã ¿ì´ë) ÀÚ¼¼ÇÑ »çÇ×Àº ¾Æ·¡ÀÇ Job DescriptionÀ» Âü°íÇØ Áֽñ⠹ٶø´Ï´Ù.
Position Summary
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Primary Duties And Responsibilities
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process.
- Thank guests with genuine appreciation and provide a fond farewell.
- Assist other employees to ensure proper coverage and prompt guest service.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).
- Speak to guests and co-workers using clear, appropriate and professional language.
- Answer telephones using appropriate etiquette.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Talk with and listen to other employees to effectively exchange information.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects.
- Process all guest check-ins by confirming reservations in PMS, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
- Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
- Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
- Activate room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.
- Assign room according to guest request and preferences whenever possible.
- Verify and adjust billing for guests.
- Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
- Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
- Accommodate requests for room changes when possible.
- Pre-register designated guests and prepare key packets.
- Ensure rates match market codes and that any exceptions are documented and include an explanation.
- Sell a room/accommodation to guests without reservations based on availability.
- Communicate to appropriate staff that there are guests that are waiting for an available room.
- Review requests for late check-outs and approve according to occupancy.
- Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
- Coordinate with Housekeeping to track readiness of rooms for check-in and to report guest concerns.
- Obtain and verify proper tax-exempt information for tax-exempt guests.
- Confirm reservations and cancellations.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
- Receive, record, and relay messages accurately, completely, and legibly.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Notify Security of any guest reports of theft.
Minimum Education And Qualifications
- Diploma in Business Administration, Hospitality Management, or related major.
- Excellent communications skills, written & oral proficiency in English and Korean language and excellent team leadership skills.
Other Requirements:
- Maintaining confidentiality within the organization and protect any information that classified as confidential.
- Requires a valid driver¡¯s license and passport.
- Guess Facing work Environment
- Be able to stand for extended periods of time(while on duty)
- Be able to lift & Carry luggage when required
- Be able to work in a fast-paced and Shift work environment
- Based on Operational requirements, be able to work flexible hours including days, evenings, weekends, and holiday periods(Shift Schedule) especially for planned Event.
- Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (ÇØ¿Ü ¿©ÇàÀÇ °á°Ý »çÀ¯°¡ ¾ø´Â ÀÚ)
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