BPO사업의 DPE(Delivery Project Executive)-글로벌 비지니스 서비스 기업

담당업무

• - Managing site delivery of large CRM account
• - Delivery Metrics and contractual SLA management
• - Day to day Client management
• - Lead all client and internal calls for the process, single point of contact
• - Direct Workflow, Training, and other shared services for optimum functioning of account
• - Single point of contact for all financial decisions regarding the account
• - Manage attrition and career planning of all employees within span of control
• - Grow account strategically to increase top line for the organization
• - Manage and improve profitability of the account

자격요건

• - 10+ years’ experience
• - Strong financial management acumen. Understanding of P&L
• - Strong understanding of contracts and key BPO dynamics governing them
• - Strong customer service orientation and client management skills
• - Robust experience of driving key customer metrics like NPS
• - Fundamentally a strong people manager. Should be able to guide a team to succes
• - Business Level English skills

근무조건 및 환경

전형절차 및 제출서류

기타 유의사항

입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다.