FLAGSHIP BOUTIQUE DIRECTOR - 인크루트 채용

MAIN PURPOSE

Your mission will be to craft within the Flagship boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.

KEY RESPONSIBILITIES

Business development:

Strongly contribute to grow Brand’s reputation and desirability by targeting overall business growth with both local clientele and clients from broader geographical area
Explore partnerships and collaborations to enhance the boutique positioning and offerings, such as exclusive product launches and exclusive events
Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors

Clienteling:

Have a strategic clienteling approach focusing on the recruitment of clients
Master exclusive services and experiences, host special events or previews to recruit and engage clients
Lead by example and develop individual relationships with clients and prospects, to develop and maintain a consistent and premium Brand experience
Drive and monitor all CRM and clienteling initiatives in collaboration with the boutique team
Build and develop the VVIP database.

Boutique performance and operations management

Reach quantitative and qualitative targets in line with Brand objectives
Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets
Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs
Drive the changes and ensure adoption of new tools & services
Manage boutique operations in accordance with Brand and group compliance policies
Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor

Represent Brand identity - Act as a Maison ambassador

Be responsible of making the flagship boutique the showcase of the Brand in the market, fully expressing it identity and values
Be an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community
Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…)
Adhere with Passion to the values and rituals of presentation established by the Maison

Team Management & People Development

Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique
Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns
Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member
Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance
Coach, train, motivate and lead by example with a high degree of professionalism
Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement
Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison
Drive performance management to achieve KPI’s and perform above expectations