THE WATCHMAKER OF WATCHMAKERS

Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. 

Job Title:  Retail & Omni-channel Supervisor

Brand / Division: Jaeger- LeCoultre / Commercial Team

Country / Location:  Korea Local / Office

Reporting to:

Retail Manager  

Type: 1 Year Contract (CDD)

Number of Reports:

Direct [ 1 ]

Indirect [ 1 ] Commercial Director

Job Purpose: 

Retail & Omni-channel Supervisor is responsible for overseeing omni-channel performance encompassing offline Retail Boutiques and Online E-commerce along with CRC (Customer Relations Centre) with insightful analysis.

 

KEY RESPONSIBILITIES 1  - Omni-channel Management

 

<E-Boutique Management>

  • Responsible for monitoring online sales activities from E-boutique
  • Support execution of HQ E-commerce project & Guideline and be an active contributor to the Omni-channel project  from both HQ and Local, Korea.
  • Support the operational leads in analyzing E-commerce operations and identifying its bottlenecks
  • Monitor MDS (Model Stocks) to ensure stock availability on the webpage.
  • Collaborate with cross functional partners such as Retail, Wholesales, Supply Chain or Logistics etc. for the sake of optimization of E-Boutique.
  • Open and Track issue ticket for clients facing webpage account or any hinderances they  face in order to enhance E-Boutique Environment.
  • Collaborate with Retail Boutiques team to make omni-channel performances leveraging digital tools such as Boutique Appointment, Extend etc.

 

 

<CRC (Customer Relations Centre) Management>

  • Main interlocuter to CRC in order to support for Brand Ambassadors (CRC Agents) in any case of enquiries or issues they are facing in a daily basis.
  • Leveage CRC Ambassadors to make sales opportunities through omni-channel tools such as PayByLink, Extend, Boutique Appointment etc.
  • Build up and monitor CRC KPIs by implementing necessary incentive plans to motivate Ambassadors.
  • Provide relevant training in accordance with HQ Training Roadmap, Local Training Plan and Official Curriculum set by Richemont Digital Team.

 

KEY RESPONSIBILITIES 2  - Retail Performance Analysis

 

  • Retail sales analysis related to Retail boutiques & E-boutique performances.
  • Analyze business performance and provide recommendations to the business on improvement opportunities.
  • Responsible for regular sales report such as Monthly Commercial Report, Weekly Sales Flash etc.
  • Build up retail staff analysis to monitor sales staff performance in monthly basis.
  • Actively communicate with boutique staffs to have a full visibility of business environment across the network.
  • Construct efficient data driven sales environment to have a deep insight of Retail Environment.

 

PREFERRED PROFILE

  • University Degree with 5 years’ experience or above in Luxury industry (luxury retail background is a plus)
  • Hands on Attitude
  • Problem solving and process management skills
  • Good interpersonal skills, excellent communication, and negotiation skills
  • Positive mindset with can-do attitude
  • Working experience in SAP, SALESFORCE is preferred
  • High proficiency in Microsoft tools
  • Fluent in English

 

Key Interactions:

Internal & External

  • Local Maison Team (Commercial, Marketing, Supply Chain, Training)
  • Local Richemont Regional Functions (Digital Team, Cyber Security, Logistics, Technical Centre)
  • Customer Relations Centre
  • Regional (Hongkong) & HQ (Swiss) Maison Team
  • All Boutique Team Members

LEARN MORE ABOUT LIFE AT JAEGER-LECOULTRE