MAIN PURPOSE

Your mission will be to deliver personalized premium client experience by demonstrating the expertise with curiosity/humility, connecting creating true long-term relationships with clients, making them feel One Of Not Many give clients what they desire and aspire, turning them into ambassadors

 

KEY RESPONSIBILITIES

 

Develop Client Relationship

 

•      Deliver an exceptional experience and unique in-store journey to our client by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of customer service through each and every touchpoint
•      Partner with Boutique and local management to develop a plan to support, and participate to in-store and offsite events and networking
•      Consistently and accurately capture client data for follow-up and relationship building, effectively utilizing the tools that are available and exploring any follow up opportunities

 

Consistently achieve and ideally exceed the sales target, always following retail guidelines

•      Master the key moments of the sales ceremony
•      Asking the right questions to engage customers to talk, listening their needs and getting the right information to make the sale and ensuring they come back to the boutique
•      Handling negotiations and objections with ease
•      Assist and support after sales clients in accordance with Maison values.  Act as a referent and offer recommendations that will provide an exceptional client experience
•      Remain knowledgeable on industry news and competitors

 

Act as a Maison ambassador

•      Communicate with passion about the Maison, demonstrating an extensive knowledge of values, codes and history, and strong capacity to tell a story that will resonate with the customer. 
•      Offer a detailed description of the Maison pieces/collection (including construction, materials, care and design) to reinforce the Maison uniqueness.
•      Demonstrate a broad knowledge of the Maison collections in order to promote the uniqueness of our garde-temps and adapting the approach to the customer

 

Deliver daily boutique operations

•      Understand and comply with all security and operational policies and procedures of the Group, Maison and boutique
•      Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
•      Assist in the merchandising and daily maintenance of displays and back-stock
•      Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit  
•      Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)