[´ã´ç¾÷¹«] O Retail Operations: - Ensure roll out of key retail project/initiatives to enhance the excellence of retail operation, implement Maison¡¯s operations guideline, policies in BTQ, and train them regularly. - Be warrant of the BTQ procedures (inventory, administration), identify improvement area, plan and implement the solutions by conducting regular BTQ visit and participate in controlling strict application of BTQ safety & security measures. monitor and improve KPIs and manage BTQ operational tools, and all BTQ non-sales materials, office supplies, service vendors. also build and lead strong BOH team and plan and develop various training with relevant teams.
O Client Service: - Manage after service client offer and experience and monitor and analyze the CS KPIs and provide the insight and improvement initiatives. - Provide support to BTQ for handling CS tools and relevant training, foster the Client Service mind-set in BTQ and lead CS Ambassador community together with other relevant teams. - Lead the planning and roll-out of CS projects and collaborate technical center, project marketing, Region/HQ team to handle escalated CS cases to follow up.
O Budget Management & Team Development: - Plan yearly budget and track the monthly expense within team and all BTQs¡¯ operational cost. - Define clear R&R, develop team members to be the future needs of Maison, and build strong cooperative and efficient team.
[±Ù¹«ºÎ¼ ¹× Á÷±Þ/Á÷Ã¥]
|
[ÀÚ°Ý¿ä°Ç] °æ·Â»çÇ×: °æ·Â(10³â ÀÌ»ó ) Çз»çÇ×: ´ëÇб³(4³â)Á¹¾÷ Á÷¹«±â¼ú: Retail Operations Manager
- Over 10 years of Retail &
retail operation experience in retail industry
- Extensive experience in
Retail Operations in luxury, fashion, watch & jewelry industry. - Good understanding on retail
business & process, operations & system, and local policies &
practices. - Solid experience in retail
project roll-out and program management. - Excellent in Korean English. - Experience in team management
and development.
- People leading experience
[¿ì´ë»çÇ×] ¿Ü±¹¾î: ¿µ¾î ȸȴÉÅë,µ¶ÇØ´ÉÅë,ÀÛ¹®´ÉÅë
|