[담당업무]

O People management
- Design and implement the appropriate L&D activities (ex. Daily morning briefing, product trainings, Call Quality coaching…)
- Onsite coaching and mentoring people to develop competency and performance
- Manage sales turnover, quality and productivity on daily / weekly / monthly / yearly basis
- Improve CS advisor’s service level to next level and manage complaints handling
- HC management: Budget HC, rostering based on seasonal or product launching and hiring right staffs, training
- Develop right incentive plans to motivate advisors

O Client Service Center operation
- CS center management: service level and process improvement
- Client Service strategy planning and evaluation align with Central and market direction in short, mid and long term

O NS Budget & KPI management
- Manage KPI, and Team budget
- Set key strategies or initiatives to provide excellent client service and hit budget

O Relationship management with other parties
- Collaboration with cross functional teams: Logistics/IS&T/Human resources/ Store manager at monthly touch base for each
- Collaboration with central team in order to input local needs: bimonthly Digital Conference Call, Quarterly Business review with Central, workshop, semina.

O Reporting
- Weekly/Monthly report on sales, call KPIs, and other related topics
- Sales forecast to Retail Operations, Accounting, and Warehouse in line with e-com

O Project management
- Overall company related, enhancement on CS system

O Reporting Structure

[자격요건]

경력사항: 경력(16년 이상 )
학력사항: 대학교(4년)졸업

- University graduate with Bachelor’s degree minimum

- Around 16~23 yrs Experiences (Minimum 5 years’ experience in management position) in CS Center

- Language: Business fluency in both Korean and English

- Solid leadership with mature and people focused mindset

- Client oriented mindset with commerciality

- Good communication and negotiation skill

- Computer literacy in business systems and ability to learn new system quickly

- Good knowledge of PC (Excel/Access/PowerPoint)

- Ability to prioritize and work under pressure to meet deadlines

- Maintain & work with highly positive mentality

- Self - motivated

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통