Job Objective

This position is an integral part of the Local Printing Center (LPC) for TOEFL score reports under the supervision of the LPC Supervisor as an active member of the TOEFL team. LPC’s main function entails the safe and solid operation of the printing and delivery of score reports worldwide.

Responsibilities:
Logistics operations:
• Prepare, print, pack, and arrange the delivery of the score reports.
• Collect, file, and stock score reports and related materials.
• Follow up with the necessary purchase and managing score reports related to inventory.
• Re-dispatch the returned score reports at the request of test-takers.
• Responsible for submitting monthly reports to LPC Supervisor.
Work as a backup for LPC manager as required.

Customer service:
• Handle general inquiries of test-takers including lost or returned score report via online messenger and incoming calls.
• Responsible for submitting monthly reports to senior marketing manager.

TOEFL Team:
• Coordinate with universities, institutions, and government bodies for TOEFL score verification requests.
• Provide the necessary support to the TOEFL team operations.

Job Description

Company: ETS Korea
Job Title: Operations Coordinator (LPC Coordinator)
Job Grade: Entry level
Location: Seoul, Korea
Department: Operations
Start Date: August 2024 (expected)

Job Specifications:
• Associate degree or higher
• Entry-level or up to 2 years of relevant experience.
• Average English communication skills (Writing) preferred.
• Team player with excellent communication and interpersonal skills.
• Responsible, patience and detail-oriented.