Job Title

Service Account Manager

Job Description

Job title: CS Service Account Manager
 

Role Summary:

Services Account Management develops and executes strategic and tactical sales plans to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) interventions with account sales team.

Key Areas of Responsibilities:

Develop and execute a tactical sales plan to exceed financial targets that include sales of: Multivendor Agreements, Warranty Conversions, Billable Conversions, Contract Renewals, and Point of Sale (POS) interventions with account sales teams.

• Develop and drive a credible and productive long-term relation with customers to maximize the value (top- and bottom-line) of the short & long term CS business with the account for Philips based on the deep understanding of customers strategies and priorities external trends, market insights on industry trends, competitive landscape, legislation.
• Coordinate efficient One Philips approach to the customer, by working with EQ Sales, CS Marketing, Service delivery team members at account.
• Develop CS Account Strategy aligned with the Customer’s priorities, and drive key account customer Sales Plans in order to fulfill key account plan growth.
• Drives continuous CS process improvement via Lean.
• CS Funnel Management via daily management methodology.
• Develop, maintain and improve of the relations a limited number of key accounts to keep or to set Philips as preferred supplier.
• Initializing and coordinating all Philips efforts to the accounts in order to maximize the output of the sales group.
• Maintain and develop Installbased business including SVC, Techmax and CLV.

Qualifications & Requirements:

• University degree with 2-10 years of related experience in healthcare industry
• Prefer related experience in Radiology and Cardiology area
• Experience in building and executing account strategy and CRM
• Passionate and motivated mindset to boost the sales and overcome business challenge
• Winning sprit, resilience and ability to influence colleagues
• Customer orientation, good communication skill

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.