[담당 업무]

- Coordinate strategies delivering the CX ambition, while optimizing the current dealer and NSC operations
- Support to establish policies, standards and SMART objectives for the NSC and dealer networks aiming at efficiencies, effectiveness and customer centricity in accordance to IAP guidelines
- Provide day-to-day direction and management of customer experience in NSC and dealer network
- Support cross-functional effort and coordination of customer experience in country
- Create and present reports & projects to the NSC and regional management team on reoccurring events, or as requested / required
- Ensure CX target achievement by defining concrete action plans (in conjunction with the NSC leadership team) internal and external to improve processes and procedures
- Conduct specific action plans for bottom performer and ensure on time execution
- Conduct regular face to face visits to promote customer centricity
- Support to host regional and national CX seminars outlining opportunities, trends and actions to drive CX now & tomorrow
- Implement tools enabling NSC and dealer network in the proactive management of CX

Qualifications:

• - 5+ years preferred focusing on customer experience and dealer operations in automotive industry 
• - Experience working with automotive dealerships teams, senior leadership within organizations
• - Deep knowledge about the automotive landscape in the country
• - A team player capable of working independently as well as part of a larger team
• - A strong relationship builder and negotiator
• - Ability to drive for discontinuity and innovation
• - Proven track record of leadership and change management (Weekly & Monthly)

Preferred Skills:

• - Connect with dealer staff
• - Core competent in dealer operations
• - Ability to analysis situations, root causes and design and implement countermeasures
• - Steer the day to day operations of dealer network development & customer experience, as well as establish mid- and long term “want to be” strategies
• - High level of computing skills (Excel & PowerPoint)
• - Advanced communication and liaison skills
• - Excellent relationship building skills
• - Commitment to Deliver
• - Accountability
• - Ability to priorities and multitask
• - Details driven and self-motivated
• - Discretion and honesty

[근무부서 및 직급/직책]

근무부서: Customer Experience
직급/직책: 대리, 과장

[자격요건]

경력사항: 경력(5년 이상 )
학력사항: 대학교(4년)졸업 이상
직무기술: 영업전략, 영업관리, 고객지원

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통