FSCRM
(Field Support & Customer Relations Manager)
¾Æ¶ó¸¶Å© ÁÖ½Äȸ»ç
¸ðÁýºÎ¹® ¹× ÀÚ°Ý¿ä°Ç
Position |
Responsibilities |
---|---|
FSCRM (Field Support & Customer Relations Manager) |
Years of Relevant Experience: 8-10 years of experience Education Requirements: BS/BA in relevant field or equivalent years experience
Responsibilities ¢ºMaintain strong relationships with customers, i.e., hotels, golf clubs, etc. in a specified geographic area (territory) ¢¹Ensure execution of Aramark Korea¡¯s strategic value proposition for the Client (headquarters entity) and at the Customer level (the end user, i.e., the hotel, club, etc.) as per the Client Plan ¢¹Encourage change of customer¡¯s behavior to drive positive results; present value of Aramark Korea¡¯s supply chain resources in a consultative fashion; work with customer on converting from existing suppliers to Aramark Contracted Suppliers ¢¹Be an advocate for the customers during contracting initiatives by balancing the supply chain capabilities and the customer¡¯s service needs ¢ºBuild and maintain local supplier relationships ¢¹Collaborate with the regional sourcing team to monitor supplier performance and hold vendors accountable on behalf of customers ¢¹Identify opportunities to grow spend through new suppliers and/or new categories of suppliers ¢ºManage the process, along with support from Aramark Korea¡¯s corporate offices, for new Customer roll-out meetings, including customer/supplier conference calls, kick-off meetings, and follow-up process ¢¹Monitor success of newly rolled-out Customers for Spend ramp up and overall program satisfaction; work with the customers where alignment opportunities exist
¢ºAnalyze customer activity, satisfaction, and utilization of programs; identify non-participation and potential causes. Maximize participation with approved Aramark Korea suppliers ¢ºDocument FSCR/Customer/Supplier communication in eRM, including comprehensive call reports based on customer visits (e.g. leaders met with, discussion topics, savings identified, other action items)
¢ºAs appropriate, manage the accounts which are assigned to you as the Account Manager, i.e. single units, and/or smaller Clients ¢ºProvide internal support to other Aramark teams: ¢¹Regional sourcing team: ensure alignment and support of any local contracting initiatives, e.g. cuttings to switch suppliers, contract renewals, new initiatives ¢¹Quality Assurance: ensure alignment and utilize this resource as needed ¢¹Sales: participate, as needed, in complex Discoveries where local knowledge is required ¢ºProvide strategic supply chain consultative business reviews to executive teams at customer locations in their territory ¢¹Comfort level analyzing and strategically presenting reports and program information at the executive level |
00