You will be part of our customer care team to add your expertise + skills to the delivery of customer excellence.
Your Role
You will be utilizing your product + trade knowledge to support business development + diversification to drive business growth. You will do this by working with a variety of internal + external stakeholders whilst focusing on the following key
objectives.
Your Responsibilities
- To take lead in monitoring + driving sales activities.
- To proactively identify + nurturing sales-qualified prospects through the pipeline to generate profitable + sustainable businesses.
- To conduct regular reviews of sales leads + customer portfolios with key stakeholders.
- To conduct market research on pricing + product competitiveness, ensure regular efforts alignment is being make with our pricing team.
- To provide CCL team the customer’s feedback + support on resolutions as required.
- To take the lead in onboarding + implementation of new customer, ensuring that standard operational procedures are update for handing over to our Customer Care Locations (CCL).
- To maintain + update relevant customer information on internal systems.
- To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL
Your Skills and Experiences
Your strong focus + knowledge along with your customer + stakeholder relationships will be the key to your success. You have been selected for this role because of your knowledge across our operations + because you possess the key attributes, we are looking for.
Good Reasons to Join
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.
About Kuehne+Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.