[담당업무]

As a Retail Training Manager, you will work closely with a range of departments, including Merchandising and Marketing. You will be responsible for the modification, delivery and measurement of training programs focused on brand, product knowledge, selling & service to support business, assisting manager to collect feedbacks from retail via frequent on-site coaching and observation.

- Design, develop and conduct training programs relating to brand knowledge, collections, selling ceremony etc to frontline and office staff
- Inspire, motivate, train the field sales force via in-store and digital coaching, especially on areas of selling skills & product knowledge and selling ceremonies for retail excellence goal across APAC
- Deliver effective in-person training and establish close relationships with retail department in order to assess ongoing training needs
- Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journey
- Delivery of training programs with local adaptation to meet the unique needs from retail, not limit to new store openings, product knowledge, CRM, selling skills training, local & regional workshops
- Conduct follow-ups post training with participants to ensure effectiveness of the program and closely communicate with in-store trainers to monitor performance and collect feedbacks
- Conduct in store coaching to Retail team to ensure high standards of customer service and knowledge to support them to meet their objectives
- Identify training needs of the local market to prepare training plan according to the employees’ needs to support their development to achieve identified goals
- Work closely with APAC regional office in the preparation and monitoring of the Training budget to ensure necessary resources available for implementation of training initiatives & programs
- Select and manage external training suppliers to carry out defined training programs where necessary
- Support the planning of staff engagement programs

[자격요건]

- At least 7 years of experience in retail or hospitality environment, preferably in luxury
- Open, communicative personality
- Holistic business mindset
- Great presentation and public speaking as well as interpersonal skills
- Candidates who are Certified Trainers will be advantageous
- Experience in facilitating both technical and soft skill training
- Client centric attitude, problem solving, flexibility, empathy, energy
- Self-motivated and takes initiative
- Strong MS Office skills (especially Excel & PowerPoint)
- Fluent in Korean & English