한국에서도 지원 가능합니다 (취업 비자 스폰서)

주요 업무

. Perform warranty claim research for the products that the company provides to all OEM.

. Monitor claim trends and identify specific failure modes.

. Analyze and estimates a potential cost impact to the company due to field issues.

. Recognize emerging claim trends or failures.

. Approve warranty invoices based on findings and objects to customers for the claims that the company is not responsible.

. Perform chargeback to suppliers based on the contracts.

. Collect Q-cost data from the related teams in the company and communicates with the company HQ regarding the collected data.

. Communicate with customers as a focal point for field issues, claim cost, incident parts information, etc.

. Attend customer warranty meetings as required. Work closely with customers to assure customer satisfaction.

. Receive and coordinate incident parts from all OEMs.

. Maintain tracking system of warranty returned parts.

. Inform related teams of failures and initiate an investigation in the company.

. Conduct the required tests and measurements for part analysis.

. Create technical reports on investigations, analysis, and recommendations for related teams in global operation.

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자격 요건

. Bachelor degree in Engineering

. Flexible schedule to work overtime, holidays, and weekends as required

. Be able to travel in the USA and abroad as required

. Bilingual (Korean, English)

· Tooling/fixture design experience

· Strong organizational skills

· Demonstrated history of increasing productivity in an foundry environment

· Ability and desire to provide daily "hands-on" floor support

· Experience in solving in solving manufacturing issues, knowledge of SPC, Gage R&R & process capability indices

· Proficient in AutoCAD and Microsoft Office (Excel Macro))