Client Service Assistant Manager - 외국계럭셔리사 


[주요업무]

  • - Drive clienteling projects to offer exceptional experience at different stages in align with Central team.
  • - Leverages CRM skills to increase client engagement, recruitment, and retention. 
  • - Performs outbound calls to reinforce Omnichannel journey by understanding client’s needs.
  • - Partners with Ecommerce and Retail on reporting issues, complains and general inquires to improve the omnichannel shopping experience of clients
  • - Define and drive the omni-channel client experience that drives frictionless end-to-end consumer journey through different technologies
  • - Collaborate with Central and Local Teams on Clienteling strategy
  • - Manage Clienteling systems and launch new capabilities or enhancements for Local CSC


[자격요건]

  • - +6 years of experience in in client segmentation, CRM system development/integration, CRM campaign management, and data analysis
  • - Experience in luxury customer service and or client advisory roles (preferably retail, fashion technology companies or hospitality)
  • - Experience with Salesforce platforms, capabilities, reporting and configuration and analytic tools
  • - Process oriented with ability to manage long-term and short-term projects in parallel
  • - Business level English in both written and oral preferred
  • - BI, CRM Tool proficiency



[ 전형방법 ]
1차 서류전형/ 2차 면접전형

[ 제출서류 ]
국문.영문이력서.경력기술서포함(각종 증빙서류는 서류전형합격자에 한해 추후제출)
이메일: ******@*******.***
채용담당 : 이경아 전무  ( ***-****-****/ ***-****-****)