[주요업무]

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products. 

• Demonstrates ownership of every customer interaction to achieve successful first  time resolution on all contacts. 

• Works with multiple technology applications and features to resolve customer contacts. 

• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.) 

• To exceed customers expectation in terms of customer service & accurate information. 

• Work in a team to achieve the required KPI elements and SLA. 

Job Requirements

 [자격요건]

• Good in both time management & people development skills 

• MS Office operating and typing skills 

• Interpersonal skills 

• Problem Solving skills 

• Telephone etiquettes 

• Able to work on weekends and rotational shift 

• Willing to work in Shift rotates (24 hours) 

• Able to work on weekends and public holidays 

• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and Enthusiastic 

[복지혜택]

 • Working permit provided (Renewable). 

• 1 way flight ticket to Malaysia provided. 

• Airport pickup service provided. 

• Temporary accommodation 14 days 

• Opening bank account 

• Scheduled van shuttle operated 

• Other allowances: Performance incentives, and Night shift allowances (if applicable) 

• Annual leave 12 days 

• Sick leave 14 days 

• Medical insurance 

• Career growth- Stage: Customer Service Executive > Senior Customer Service Executive > Team Leader >Senior Team Leader > Assistant Manager > Manager > Senior Manager 

• IJP – Internal job program. Opportunity to transfer to the candidate's  favorite departments (Eg. Finance, Human Resource and etc.), to accept  different challenges within the company after 1 year.

[문의처 및 지원]

- 담당자: 헤딩 오시나

- 이메일: mjchoi@heding.co.kr******@*******.***

- 오픈채팅: https://open.kakao.com/me/Hedingchoi

[지원 방법]

인크루트 지원 및 이메일 지원 (mjchoi@heding.co.kr******@*******.***)

- 제출한 채용 서류는 반환 요청을 할 수 있으며, 반환 요청에 대한 방법 및 제출서류는 아래 링크를 참고하시기 바랍니다. 단, 홈페이지나 이메일로 제출된 채용서류는 반환의무에서 제외됩니다.

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