Clinical Application Specialist- IGT
[About Position]
Role Summary
You are responsible to ensure that customers (e.g. end-users, technicians, operators) are properly introduced and trained to optimally use Customer Lifetime Value products like clinical options, add-ons & upgrades for IGT delivered, installed and handed over by Philips and maximize customer satisfaction in the assigned region. To provide clinical value by training to internal and external customers and increase business volume in IGT Customer Lifetime Value.
Key Areas of Responsibilities
Set up application training schedules, in close cooperation with the customer
Train customers in applying the best possible clinical procedures and protocols to achieve optimal usage of the delivered clinical options, add-ons & upgrades for IGT.
(re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of clinical options, add-ons & upgrades for IGT.
Ensure that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from company.
Report to HQ on difficulties in optimal usage of the equipment.
Responsible for delivering customized (competency based) training material pack if / when required.
Support user group meetings if / when required.
Conduct regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
Support and advise the sales force during acquisition.
Actively participate with sales team in coordinating and executing clinical evaluations, product demonstrations and presentations.
Educating sales team on emerging clinical issues and positioning solutions to address these market changes.
Develop and execute winning clinical sales strategies to expand market share.
Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment.
Be aware and to manage at all times the safety standards required by the company, including radiation protection, health and safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
Ensure that all clinical applications training, with both new and existing customers, complies with the company's quality policy.
Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
Qualifications & Requirements
Requires a Bachelor’s degree (Radiology or related)
Minimum 4 years relevant experience in a clinical environment (e.g. radiology or cardiology department)
Proficiency in English
Computer skills-MS office
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About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.