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Skills and Experience : 
• Experience : 3-8 years
• Associates should have good communication skills, Experience in L1 & L2 support and in stakeholder management
• Analytical skills for problem solving 
• Working experience in customer secure location following all the process and security protocols
• Working experience with Offshore team (India) 
• Should have excellent communication skills and help with customer coordination
• Associate should have technical knowledge in : 
o Linux Administration 
o Kubernetes and Basic Concepts like ETCD,ISTIO and CNF
o Hadoop Data Platform 
o Mongo DB Administration 
o Splunk 
o Mesosphere DCOS 
o Knowledge on Containers
o Ansible
o RHEV and Virtual Machines

Roles and Responsibilities 
• New installation of software¡¯s in customer environment remotely / physically 
• Implementing / deploying software releases as per plan in customer environment remotely 
• Implementing / deploying changes in software in customer environment remotely 
• Associate should monitor the multiple customer environments with the help of remote monitoring tools 
• Associates should have a thorough knowledge of the SLA¡¯s 
• Associated should have a thorough understanding of the : 
o Incident Management Process 
o Change Management Process 
o Problem Management Process 
• Collaborating /  working with multiple teams across globe (EUROPE, USA, APAC and India) 
• Travel to customer location on need basis