Senior Specialist, Consumer Experience, Retail
Purpose & Overall Relevance for the Organization:
Develop Omnichannel consumer experience strategic plan for the market in line with global principles and guide clusters/countries to ensure efficient implementation across Retail and WHS. Responsible for the deployment of global concepts and the optimization of all consumer touchpoints to elevate consumer impact. Coordinate and orchestrate one POV at market level across Channels for Retail physical spaces/environments.
Key Responsibilities
Lead and manage WHS Mono projects as a project manager and support teammates to develop Retail projects.
Prepare a project package (business information, site survey, design and construction guide) to execute the store on time with the stakeholders.
Manage quality control of production and inspect construction and fixture installation on the site.
Drive the cascade of global retail concept guidelines to Country/Clusters related teams in long term retail design tools.
Monitor local execution of retail design across channels and formats according to global concept guidelines.
Drive compliance of local executions in clusters/countries in line with global guidelines in terms of the retail design
Orchestrate and gather input from local team on current and future retail concepts and formats, digital and physical experience, Consumer Experience topics based on local customer/consumer and channel distribution needs.
Close communication with Global Consumer Experience team for new concept launch.
Manage all fixture installed in all stores for ordering, shipment, custom clearance, installation, payment settlement and defect report for both own retail and wholesale stores to ensure all global fit-out guidelines.
KEY RELATIONSHIPS
Global Consumer Experience
Market WHS mono team
Market Brand Activation team
Market Business Units
Market Finance and NPT
External partners (global agencies and local general contractors)
Knowledge, Skills, and Abilities
Strong presentation, communication, negotiation and influencing skills, especially with senior stakeholders within a global matrix organization.
Strong cross-functional and stakeholder management experience across commercial functions and support functions
Need basic understanding and knowledge on structural, aesthetic, and local code of architecture and interior design.
Working knowledge of drafting software (AutoCAD, Sketchup, photoshop)
Fluent spoken and written in Korea and English.
Requisite Education and Experience / Minimum Qualifications
+3 years progressive retail design and consumer experience expertise
Regional expertise desired
Design Firm or sporting Industry experience desired
University degree ideally in Architecture and/or Interior design
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE¡¯S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company¡¯s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.