Director, Digital Ecosystem & Membership, eCommerce
Purpose & Overall Relevance for the Organization:
The Digital Ecosystem & Membership team aims to build one connected Digital Ecosystem to enable a seamless consumer & membership experience and to drive consumer engagement holistically across all channels and touchpoints (adidas.com, Flagship APP and Confirmed APP) in Korea.
The role will drive traffic & conversion in all own e-commerce consumer touchpoints (adidas.com, Flagship APP and Confirmed APP) through providing consumer centric interface and experience, high quality traffic, enhanced conversion rate and strong initiative on brand campaigns and sales promotions.
The role will drive engagement & loyalty through constant innovation and careful curated value proposition aimed at exciting, engaging & satisfying our key consumer groups.
The role will drive the membership agenda across the organization.
Key Responsibilities:
Input to global digital and membership strategy on Korea consumer & membership experience needs; define and execute local strategy and tactics to drive best in class consumer & membership experience in Korea across all channels and touch-points
Lead team to drive quality traffic to accelerate digital revenue growth via our e-com Channels: both Acquisition Channels (SEO and paid media – paid search, display, paid social, affiliate marketing) and Retention Channels (CRM – lifecycle programs and consumer engagement/loyalty)
Lead the organization transition to be data & consumer insights led to constantly personalize consumer & membership interactions
Build a high performing team with a focus on developing individuals to their full potential and creating a strong sense of belonging
Establish ways of working / interaction model to drive membership first mindset across all cross-functional teams
Be on top of market insights, data and industry trends and drive improvements and enhancements to all own e-commerce consumer touchpoints (adidas.com, Flagship APP and Confirmed APP) and membership program
Co-initiate and help implement new reporting structures or refine existing structures within your area of responsibility
Manage marketing expenses & KPI¡¯s planning and tracking; Own the adoption and implementation of all membership KPI¡¯s; Track and adhere to budget and own membership liability
Key Relationships:
e-commerce teams
Brand Activation team, esp. Digital Activation team
Brand Business Units teams
Retail team
Wholesale team
Finance team
Knowledge, Skills and Abilities:
Ability to work in a fast-paced digital environment with agility; ability to handle ambiguity and untangle complex situations into actionable activities
Solutions-oriented approach and entrepreneurial mindset
Distinctive pragmatic mindset and ability to prioritize high numbers of tasks with varying workload and importance
Excellent planning & organization competencies
Strong interpersonal skills with internal and external stakeholders¡¯ management
Solid understanding of digital landscape and KPIs; good digital analytics skills
Challenges the status quo while understanding the value in the fundamentals
Excellent Excel, Powerpoint, MS word skill
Excellent Written and spoken English
Requisite Education and Experience / Minimum Qualifications:
University degree or above, bachelor¡¯s in marketing / business administration preferred
10+ years of progressive e-commerce / digital Marketing / social media / CRM / Membership / experience in sporting goods, cosmetics, consumer goods, on-line marketplaces industry
5+ years of leadership experience managing team size of at least 7 team members
Ability to excel in a matrix organisation and proven ability of working with global organizations
Fast learner, proactive working attitude, and good story telling skills
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE¡¯S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company¡¯s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.