[담당업무]

O Client Experience - Excellence : Clienteling & client satisfaction
- Develop and implement strategies to enhance client experience
- Train and coach sales teams on best practices for delivering outstanding client service
- Collaborate with all departments to ensure a cohesive approach to client satisfaction
- Promote the use of Clienteling tools and techniques to build long-term relationships with clients, enhancing loyalty and repeat business
- Support the implementation of Clienteling/loyalty programs to increase engagement and repeat visits, ensuring customer retention & loyalty is a daily priority for all staff members
- Analyze client feedback to identify trends, pain points, and areas for improvement
- Monitor the feedback close the loop to ensue issues are addressed promptly and that we maintain client engagement

O Retail Teams Performance and development
- Work with all boutiques to drive & achieve all quantitative and qualitative KPIs.
- Identify and share best practices from local markets / boutiques
- Work closely with Boutique Managers / Deputy to provide regular reports/ feedback/ideas to head office & ensure boutique needs are catered for.
- Facilitate exchange of information with other departments
- Ensure that Boutique Teams are familiar with all local and global brand initiatives (new products, best practices, advertising campaigns, corporate policies)
- Be responsible for the transmission of the retail newsletter, featuring local news
- Monitor competitors’ activities, trends and update info to share and benchmark
- Support retail manager in simulating, calculating, checking commission for boutique staff for the entire network. Propose challenges or incentives that drive team performance

O Boutique Operational Excellence
- Work closely with other departments to streamline or improve boutique procedures or policies where required
- Be the warrant of the understanding and the application of Maison commercial guidelines
- Ensure full compliance to Company & Maison’s operational guidelines
- Implement routines that ensure a proper understanding and application of security and compliance procedures in the boutiques, such as regular self-assessments
- Coordinate qualitative retail excellence projects launched by the Brand, being the local contact for the roll-out, and adapt to local specificities
- Cooperate with landlords for promotional program and follow up the related admin work
- Estimate, monitor and maximise efficiency for all kind of cost spent for boutique operation
- Support CS related communication between the stakeholders and make sure to elevate the work efficiency and improve client satisfaction

O Boutique Environment Excellence
- Coordinate store design planning for opening boutiques and support retail manger to manage CAPEX
- Initiate to maintain perfect boutique condition
- Work closely with VM department to create the best client journey with immersive story telling
- Coordinate other environmental and hospitality tools like fragrance, music, uniform and etc

[자격요건]

경력사항: 경력(5년 이상 )
학력사항: 대학교(4년)졸업
직무기술: retail, Retail Excellence

- Bachelor Degree or equivalent in business management or relevant studies

- Minimum 5 years of experience in retail environment

- High flexibility, independent working style, creative, hard worker.

- Strong coordination and organisation skills

- Excellent communication skills, able to influence and motivate others

- Strong analysis skills and computer skills

- Fluent in English

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능