[´ã´ç¾÷¹«] End User Deskside/Remote support device imaging maintenance and support Support the infrastructure devices (Laptop, desktop, tablet, printers, mobile devices, phones, audio-visual ......) including services. End User induction training Meeting/Conf Room support VIP User support Compliance activities related to user security Server & IT Room monitoring Third Party support & facilitation Reporting, and Asset (software & hardware) management reporting Ensure resolution of all tickets (Ex. Incident, Request) within SLA timeframes and GLOBE standards. Hardware stock management Manage small projects. Basic knowledge of permissions on servers. Basic networking knowledge. Basic application knowledge.
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