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Sr. Manager - Client Insight & Clienteling

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Client Insight & Clienteling

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- Conduct in-depth client insight analysis, including trend analysis and behavior analysis, to identify key opportunities and challenges in the market.
- Monitor and evaluate the local execution of CRM engagement strategies through e-mail and social platforms to ensure alignment with global standards and objectives.
- Collaborate with cross-functional teams to develop and implement data-driven strategies that drive client engagement and loyalty.
- Provide actionable insights and recommendations to senior management based on client behavior analysis and market trends.
- Lead the team of client insight & clienteling to ensure high-quality deliverables and continuous professional development.


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Á÷¹«±â¼ú: Client Insight , Clienteling


- 10+ relevant experience in client insight analysis, trend analysis, and behavior analysis within the luxury retail industry.

- Strong interpersonal skills with the ability to build relationships and collaborate effectively with internal and external stakeholders.

- Excellent analytical skills and proficiency in data analysis tools and techniques.

- Demonstrated ability to translate data insights into actionable business strategies and recommendations.

- Experience in monitoring and optimizing CRM engagement through e-mail and social platforms.

- Fluency in English is required


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