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[담당업무] O Support for customers
1) Support for a specified customer as a central contact for customer and Gentex internally, in quality-related issues. Participate in customer calls for the purpose of discussing the quality situation and, with that, related contexts.
2) Plan, prepare, and conduct visits to the customer.
3) Receive and process quality questions, quality problems, as well as customer wishes and customer needs in quality. In addition, collaborate in working out the tasks resulting from these in cooperation with the appropriate departments.
4) Carry out fault analyses with Gentex at 0-km and field failures, evaluate the results, and collaborate in deciding whether the fault was that of the customer or Gentex.
5) Support change management at Gentex plants and PPAP submission to Korean customers.
O Evaluate and analyze
1) Carry out, analyze, and interpret general and quality-relevant statistical evaluations such as Customer Line Return and Warranty. Create reports and information for internal and external sites.
2) Monitor the customer portals; analyze and monitor the quality situation. Interpret / analyze data; support the management of these actions.
3) Support administration of 1st level return part analysis.
O Escalation / reporting
1) Step in and support when escalations occur.
2) Ensure that the management of areas and companies, as well as quality management, are reported to and well-informed.
Carrying out other tasks related to this position (including examining as well as complying with industrial safety and environmental protection measures pertaining to the scope of duties).
[근무부서 및 직급/직책]
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[자격요건] 경력사항: 경력(10년 이상 )
학력사항: 대학교(4년)졸업
직무기술: Quality Engineer , Quality
- Expertise
level of related engineering (education background)/ Electronic / Electric
engineering in major or Mechanical engineering or Industrial engineering - Knowledge
of & experience with standardized Quality process/ requirements/ tools (10
years preferred) - Knowledge
of & experience with HKMC Quality process/project - Strong
interpersonal skill, Time management, Team spirit
- Good
English communication skills (required on the job for communication w/ HQs).
[우대사항] 전공계열: 공학계열
외국어: 영어 회화가능,독해가능,작문가능
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