[Mohegan INSPIRE Entertainment Resort]
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°ø½Ä ±¤°í ¿µ»ó(30") : https://www.youtube.com/watch?v=uP9HPxJ3E9s (ÀνºÆÄÀ̾î : ³¸¼± ¿µ°¨À¸·ÎÀÇ ÃÊ´ë)
°ø½Ä ȨÆäÀÌÁö: https://www.inspirekorea.com/
LinkedIn Page: https://www.linkedin.com/company/inspireer
Mohegan °ø½Ä ȨÆäÀÌÁö: https://mohegangaming.com/
[Spirit of Aquai]
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[Position] Loyalty Operation Coordinator (½ÅÀÔ°¡´É ¡¤ Áß±¹¾î ¡¤ ÀϺ»¾î ´ÉÅëÀÚ ¿ì´ë)
[HR Talk]
INSPIRE Entertainment Resort Marketing Operations ÆÀ¿¡¼ ¸®Á¶Æ® ¸â¹ö½Ê ±âȹ ¹× ¿î¿µ ¾÷¹« ¸¦ ´ã´çÇØÁÖ½Ç ºÐÀ» ä¿ëÇÕ´Ï´Ù. È£ÅÚ ¹× °æ¿µ Çаú Ãâ½ÅÀ̰ųª, ¿µ¾î ¶Ç´Â Á¦ 2¿Ü±¹¾î (Áß±¹¾î ¶Ç´Â ÀϺ»¾î) °¡´ÉÇÑ ºÐÀ» ¼±È£ÇÕ´Ï´Ù. ½ÅÀÔ±Þ Èĺ¸ÀÚµµ Áö¿ø °¡´ÉÇϳª, °ü·Ã ºÐ¾ß ÀÎÅÏ ¹× ½Ç½À»ý °æÇèÀÌ ÀÖÀ¸½Å ºÐÀº ¿ì´ëÇÕ´Ï´Ù.
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ÀÚ¼¼ÇÑ »çÇ×Àº ¾Æ·¡ÀÇ Job DescriptionÀ» Âü°íÇØ Áֽñ⠹ٶø´Ï´Ù.
Position Summary
Reporting to the Team Leader of Loyalty Operations, the Loyalty Operations Coordinator is responsible for all Loyalty operations including but not limited to counter operations, member sign ups, redemption of rewards/reward products, and casino promotions.
Primary Duties and Responsibilities
Works campaign and events team on upcoming events and promotions.
All Loyalty operation day to day operations
Maintains redemption inventory and reconciliation of all the items
Work with BD team on redemption, new player sign ups.
New member sign up and promotions
Assist members in Kiosk usage.
Assist members in loyalty program and benefits.
Redemption of offers, products and promotions for qualified members
Verify members are foreigner or Nationals that have foreign documents
Assist C&E on all events and promotions related to casino
Be resourceful to obtain property information and ensure consistent and accurate messaging to all customers
Ensure all SOPs and process flows are observed
Maintain excellent working relationships with peers of all departments
Control casino entry to ensure only eligible guests are admitted.
Minimum Education and Qualifications
A bachelor¡¯s degree in Hospitality, Marketing, Business, or other related fields preferred
1+ years of professional experience Casino loyalty operations a plus
Experience in Resort &/or Casino Loyalty operations is a plus
Excellent organizational skills
General knowledge of Casino Management Systems, Hotel Reservations, and Contact Centre software platforms a plus, but not required
Strong user of Microsoft Office Products
Ability to work independently
Desired Characteristics: Great communicator, Self-motivated, Inter-personal & proactive to build positive relationships and linkages to internal departments and external groups. 100% customer driven providing all guests with 5-star service; impeccable ability to handle and positively resolve customer complaints.
Excellent Korean and English written and communication skills.
Knowledge of Japanese and/or Chinese highly recommended
Although not essential, experience in the Gaming & Hospitality industry highly advantageous
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Attention to detail, organized and plans his/her time accordingly to ensure deadlines are hit
Advanced knowledge of Word, Excel and PowerPoint
Ability to handle confidential information and sensitive matters
Maintaining confidentiality within the organization and protect any information that classified as confidential.
Maintaining honesty and integrity with superior, subordinates and guests
Physical Demands and Work Environment
Office & Operational Work Environment
Be able to sit or stand in front of a computer screen for extended periods of time
Be able to work in a fast-paced work environment with frequent interruptions.
Based on Operational requirements, be able to work flexible hours including days, evenings, graveyard, weekends, and holiday periods.
Requires a valid driver¡¯s license and passport.
•This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary
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