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¢Â Job description:
¼¾ÅÍÀåÀÇ ¿ªÇÒÀº ¿î¿µ/°í°´ ¼ºñ½º 70%¿Í ¿µ¾÷(¹é¾÷) 30%·Î ±¸¼º
Sales and Marketing
- Plans sales activities to generate new businesses, upselling
- Handle new enquiries ? follow-up ? execution of sales
- Identify areas for more service revenue
- Renewals
- Locate areas for marketing exposure
P&L responsibility
- Manage the commercial side of the business to deliver targeted turnover and profit in the area.
- Delivers the profit and revenue targeted in the business plan for the centre
- Ensures that pricing guidelines are set and in place
- Generate sales volume by driving awareness of revenue targets and by measuring and
communicating results
- Achieves EBITDA by focusing on increase of revenue and optimisation of variable costs
Operations
- Management of day-to-day operations tasks and activities
- Supervise Front Desk¡¯s work on new clients¡¯ move-in / clients¡¯ check out
- Ensure all charges are appropriately accounted and recorded in the system
- Check and approve weekly Purchase Orders
- Ensure Centre Standards are observed and maintained (Cleanliness, Equipment, SOPs)
- Check and Approve all Centre inventories
- Actively communicate and achieve the 5S Housekeeping Standards of the Company
- Furniture, Equipment, Pantry Supplies/Wares, Office Supplies
People Management
- Supervise centre team members
- Assign and monitor admin/secretarial functions
- Recruit, select and train centre staff
- Provide on the job and training opportunities to team members
- Approval on Leave Report submission to HR
- Monthly Payroll Report for own centre
- Coaching and Disciplining staff
- Communicate company objectives & business goals and establish personal objectives, with all
direct reports and clearly communicate performance expectations
Client Management and Customer Service
- Welcome Tour for clients
- Regular Meeting with Clients to check on their requirements, concerns, needs
- Handle and Resolves clients¡¯ concerns/complaints
- Implement and monitor established company-wide methods of measuring and delivering set
standards of customer service
- Ensure SOPs are strictly and consistently followed to resolve all customer issues within 24 hours
- Proactively respond to customer demands and competitor innovation in customer service
- Contribute to the development of products and services according to customer/market trends
Finance-related Tasks
- Daily bank balance /updated of payments in system
- Manage monthly invoicing
- Handle all invoice queries
- Bad-debt management, together with GM
- Approval of Petty Cash / reimbursements
- Prepare and review Creditors Report, for GM¡¯s approval
- Tax Invoices for clients
¢Â Requirement capability
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¢Â Á¦Ãâ±âÇÑ ¹× ±Ù¹«°¡´ÉÀÏ : ASAP(ä¿ë½Ã ¸¶°¨)
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