Position : Digital Service Consultant

​Department : Marketing_Digital Customer Experience 

Reporting Structure : Digital Service Manager 

McDonald’s 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order, we are innovating quickly and growing.

Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values: Serve, Inclusion, Integrity, Community, and Family. From support of Ronald McDonald House Charities to our equal employment opportunity practices and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and planet.

 

Key tasks of the Job:

•   Manage McDonald's internal and external digital services, including delivery and e-commerce day to day operations
•   Track, monitor and analyze digital service performance to gain actionable insights
•   Optimize internal processes by identifying improvement areas, analyzing key service metrics and customer data to enhance operational efficiency
•   Closely collaborate with external partners and internal departments as part of a cross functional team to drive strategic initiatives and achieve business objectives(Restaurant Operations, Finance, Legal)
•   Strengthen collaboration with major external partners to support seamless integration, improve customer experience, and minimize issues through targeted improvements. 

Specifics the Job:         

           a)  Required knowledge, education, and experience:

•  A bachelor's degree with 5 to 8 years of total work experience
•  Strong experience or high understanding of delivery, commerce and F&B industries
•  Experience in digital service operations, data analysis and application
•  Excellent communication skills to work effectively with internal and external stakeholder

           b)  Skills: 

•  Proficiency in MS Office (Excel, PPT) 
•  Strong data driven mindset and experience in solving business challenges based on data insights

c)English: English proficiency preferred