외국계 유명 음료회사

글로벌 유명 음료 회사
본사 근무 (종로구)

포지션명: IT Desk Side Support 채용

Location : Korea (Seoul) 
Report to : Korea Technology Service Manager

본사 3일/재택 2일 근무
영어가능자(비즈니스 레벨)
1년파견계약직 / 연장가능
benefit 등은 지원 시에 안내 드리겠습니다.

SUMMARY
The Desk Side Support role provides services to meet business needs, ensuring process compliance, improvement, application convergence and continuous communication. This position involves end-user support and the management of group applications for ****Korea Company.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- IT Operations: Ensure secure and reliable IT operations to support business needs with adequate protection, business continuity, and risk management.
- User Support: Assist with daily IT operations including onboarding and offboarding.
- Technical Support: Provide support for PCs (Windows/Mac), mobile devices (iOS/Android), various applications and IT equipment 

- Network Support: Handle basic network support including troubleshooting, patch management, supporting network teams.
- MS Platform Support: Offer technical support and training for the MS Platform including SharePoint, Power BI, Power Automate, OneDrive, Teams and Office.
- Hardware/Software Management: Install, upgrade, and replace corporate PCs, network machines, VC equipment and mobile devices according to corporate standards.
- Procedure and Tool Management: Conduct IT tool assessments, training, updating manual and compliance verification.
- Procurement and Asset Management: Support IT procurement and manage IT assets.
- Project Coordination: Collaborate with global IT project teams.

REQUIREMENTS
- Education: College degree or higher in Computer Science or related field.
- Communication skill: Strong communication skills across all organizational levels.
- Systems Familiarity: Knowledge of general IT systems.
- Technical Support Experience: Experience in supporting general IT infrastructure 

- ITIL Process Knowledge: Understanding and experience in working with ITIL processes.
- Collaboration and Documentation: Excellent collaboration and communication skills along with good documentation abilities.
- Language Skills: Fluency in English with strong communication skills at all levels including multicultural teams.
- Multitasking and Prioritization: Efficient multitasking and correct prioritization with a willingness and motivation to help others

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