Bagelcode is a fast-growing mobile game company targeting the global market.
We develop and operate mobile games that people around the world can enjoy with the words 'global, growth, and fun' in mind. We provide the best game services based on solid data, AI technology, and marketing capabilities that we have accumulated in the global market since our founding in 2012.
Bagelcode's successful games, which are enjoyed by 50 million people around the world, include Club Vegas, Cash Billionaire, and Jackpot Madness. In particular, Club Vegas boasts the No. 1 average play time in social casinos and entered the top 100 in total Android revenue in the U.S. in 2022. Currently, Bagelcode is developing casual games in Korea and around the world to diversify its genre based on its successful experience in social casinos.
Bagelcode has offices in Korea, Vietnam, Israel, and Ukraine, and is home to a diverse team of talented individuals. We respect our colleagues from different cultures, languages, and backgrounds and work together to achieve common goals.
Bagelcode's revenue is KRW 106.2 billion in 2023, with a CAGR of 60% over the last five years. At Bagelcode, we believe that our games are only fun to play if our work is fun to do. Join Bagelcode, where you can collaborate with the world's leading talent, create more value, and have fun while growing.
※ Learn more about Bagelcode in our CEO Interview video! -> Watch now
- The CVS team is responsible for Club Vegas Slots, generating 100% of our revenue internationally. We've achieved global best-in-class KPIs and have grown over 60% year-over-year since launch. We're looking for top-notch talent to join us through the many trials and failures, high-level technical challenges, and business challenges of a global market. We want to grow with the best colleagues in server, client, TA, art, game designing, analytics, strategy, global biz, CRM, global CS, QA, and more, solving intrinsic problems with a long-term perspective.
- As a Global VIP Account Manager, your main goal is to ensure a high level of customer satisfaction and retention while creating and maintaining relationships with our most important customers. You will be the first point of contact for our VIP Customers, and you need to know how to understand and help them while also providing an enjoyable gaming experience. We're looking for people who are customer-centric and want to grow with a global company that's getting bigger every day.
- Maintain strong relationships with VIP players through regular communication (email, chat, etc.)
- Identify the needs and preferences of VIP players to tailor personalized experiences and offers
- Act as a point of communication between customers and the company, responding to customer requests and helping them as needed with the wide range of game information given to you
- Manage customer queries and prepare regular AM and customer insight analysis reports
- Monitor player activity and behavior to identify potential VIPs and implement strategies to retain and engage them
- Collaborate with the Live Ops, Product, and Data teams to create exclusive promotions and events for VIP players
- Create surveys, analyze feedback, and share results with various teams based on new releases, features, etc.
- Stay up-to-date with industry trends and best practices to continuously improve VIP account management strategies
- 2+ years experience in a Global VIP Account Managing role
- Live Ops and DTC (Direct-to-Consumer) experience
- A commitment to providing the best possible service to our customers at all times
- Knowledge of Microsoft Office, Google Suite, and Zendesk
- Tenacity to follow through on customer issues, drive to learn new things, and use creativity to solve problems.
- Team player, but confident enough to speak up when necessary.
- Native-level English language skills (work visa may be provided for foreign nationals)
- Experience working for a mobile social casino gaming company (English speaking roles)
- Experience in overseas service roles (2+ years or equivalent experience)
- Experience in domestic and overseas caregiver positions (2+ years equivalent experience)
- Understanding how land-based/online casinos, social casinos and slot games work
- Korean level TOPIK 4+ for foreign nationals
Resume, career description, proof of language ability, etc.
※ Please provide a cover letter if you don't have any game industry work experience
# Support for training and seminars to improve work skills and self-development
# Support for work-related books
# Certification fee assistance
# Collaborate with colleagues from 12 regions and 20 nationalities around the world
# Support for office housing for employees
# 100,000 won per month for team dinners
# 15+1 paid leaves
# Breakfast provided
# Snacks provided
# 3 work-hour time frames to choose
# Holiday gifts
# Bereavement assistance
# Up to 5M won for the birth of a child